Receptionist, Administrative​/Clerical

RECEPTIONIST:

COMPANY DESCRIPTION

The Ford Store Morgan Hill is one of the Bay area’s best, family owned and operated Ford dealerships. Our team specializes in new and used car sales, great customer service, and exceptional vehicle repair. We are proud to provide for drivers from Morgan Hill, San Jose, and beyond at our modern and state-of-the-art facility.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to apply through our applicant-friendly, online job application!

The Ford Store of Morgan Hill is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

The Ford Store Morgan Hill is a Drug-Free Employer.

JOB DESCRIPTION

The Receptionist answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she sets the tone for our dealership's Sales Department by being an outstanding listener and information source. The Receptionist performs administrative duties, sales reporting, and operates the telephone switchboard for call routing.

The ideal candidate has a high school diploma or GED and previous experience in a similar role (front desk, administrative assistant, etc.). Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, excellent communication and interpersonal skills, and proficiency with phone and computer systems. Automotive dealership experience is a plus.

Must be able to work evenings, weekends, and holidays. This position offers 15-25 hours per week.

RESPONSIBILITIES:

• Greets all customers warmly, sincerely, and helpfully
• Operates the POS system and other required software
• Coordinates questions and issues with appropriate departments
• Provides administrative assistance as needed
• Manages inbound phone inquiries and routes calls
• Assists in training new staff members

QUALIFICATIONS:

• High school diploma or GED required
• Previous customer service or related experience preferred
• Excellent communication, customer service, and problem-solving skills
• Strong telephone skills
• Organizational and time management skills
• Helpful attitude and friendly demeanor
• Professional and dependable
• Computer and internet skills, including Microsoft Office
• Detail-oriented and punctual

BENEFITS:

• Opportunity to advance
• Company and employee discounts
• Medical, dental, and life insurance
• 401(k)

Other Requirements:

• Ability to read and comprehend instructions
• Professional appearance
• Excellent communication skills
• Ability to meet quality standards

Physical Requirements:

• Indoor environment, air-conditioned
• Sitting, standing, and walking regularly
• Infrequent bending, twisting, kneeling, lifting (up to 50 lbs), reaching, climbing stairs, grasping, pushing, and pulling

Expectations:

• Ensure customer satisfaction
• Follow directions and work rules
• Maintain confidentiality
• Work flexible hours including evenings, weekends, and holidays

The pay scale ranges from $16.00 to $20.00 per hour, including base hourly compensation.