Application Engineer; Laboratory Automation

Application Engineer (Laboratory Automation)

SUMMARY: The Application – OEM Integration & Components acts as the primary technical interface between customers and internal Tecan functions (Sales, Marketing, R&D, Quality, and Product Management). This role focuses on supporting OEM customers integrating Tecan Components into IVD, clinical diagnostics, and life-science instrumentation. The Specialist ensures optimal selection and successful implementation of Tecan Components based on customer application needs, including software and firmware integration guidance, hands‑on troubleshooting, and workflow-level architecture support.

$/yr - $/yr

• Support OEM customers integrating Tecan Component products into IVD instruments, clinical automation platforms, and life‑science research systems.
• Provide guidance on software integration, including use of the Tecan APIs/SDKs (C#, Java, Python) and communication protocols for motion systems, pumps, robotics, and liquid handling components.
• Assist customers and internal teams in firmware behavior understanding, debugging integration issues related to firmware revisions, and coordinating with R&D Firmware Engineering when needed.
• Diagnose system‑level issues across mechanics, electronics, firmware, and API layers.
• Identify OEM integration requirements, including regulatory considerations (IVD, design controls) that impact implementation.
• Provide technical training to OEM customers on integration, usage, maintenance, troubleshooting, and software best practices.
• Support Sales Managers with high‑complexity technical demonstrations, including workflow simulations and component performance evaluations.
• Conduct technical evaluations of new product releases, including software verification, firmware compatibility testing, performance data collection, user‑interface evaluation, and maintenance‑ease assessments.
• Run hands‑on experiments and integration tests to resolve customer issues, coordinating with mechanical, electrical, firmware, and software R&D resources as needed.
• Maintain complete and accurate customer documentation within SAP CRM according to Tecan policies.
• Share findings, customer feedback, and special requirements with Product Management, R&D, Quality, and Marketing.
• Maintain up‑to‑date technical knowledge by attending training sessions, trade shows, and reviewing industry standards, competitive offerings, and IVD automation trends.
• Support Tecan’s Quality System and adhere to ISO 13485, design control practices, and internal procedures.

• BS in Life Sciences, Biomedical Engineering, Mechanical/Electrical Engineering, Computer Science, or related field; equivalent industry experience considered.
• 3+ years of laboratory/automation/IVD instrumentation experience.
• 1 to 3 years of hands‑on experience with robotics, automation, OEM components, or instrument development.
• Strong programming experience required:
  Java, C#, Python (SDK/API integration).
• Experience working with communication protocols (CAN, RS‑232, USB, Ethernet), REST APIs, and embedded/firmware behaviors is highly desirable.
• Demonstrated understanding of workflows in clinical diagnostics, IVD instrument development, and life‑science applications.
• Experience in OEM integration, product management, technical pre‑sales, or solution selling is a plus.
• Self‑starter with adaptability in fast‑changing technical environments.
• Excellent communication, presentation, and interpersonal skills.
• Highly organized with strong documentation, planning, and time‑management abilities.
• Proven team player capable of working with cross‑functional teams (R&D, QA, Sales, PM).
• Willingness and ability to travel domestically and internationally to support OEM customers and Sales Managers.

• Medical, Dental, and Vision, effective on your first day.
• 16 company‑paid holidays.
• 401(k) Employer match on employee's first 6% contributions; no vesting period.
• Company‑paid Life Insurance.
• Health Reimbursement & Savings Account options.
• Long/Short‑term company‑paid disability insurance.
• Employee Assistance Program (EAP).
• Accident, Critical Illness, & Hospital Indemnity.
• Legal Shield/Identity Shield.
• Discounted Pet Insurance.

• The chance to make it count and to have an impact on the world of tomorrow.
• Working in an international and diverse environment.
• The chance to grow your career within the company.
• Feel empowered by our strong and unique company culture.

At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early‑stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precisely, reproducible and compliant.