Customer Service Associate

409 Tennant Station, Morgan Hill, CA, USA

As a Part‑Time Customer Service Associate at Postal Annex, a family‑owned packing, shipping, and printing store, you will play a crucial role in providing exceptional customer service to clients seeking packaging, shipping, and related services. Your friendly demeanor, attention to detail, and problem‑solving skills will contribute to the overall success of the store and ensure a positive experience for our customers.

Must be able to lift 30+ lbs. and be comfortable using computers, printers, and copy/fax machines (training provided).

Key Responsibilities Customer Assistance

• Greet customers warmly and create a welcoming atmosphere.
• Listen attentively to customer inquiries and concerns, offering prompt and accurate solutions.
• Assist customers in selecting appropriate packaging materials, shipping options, and related services based on their needs.
• Provide information about shipping rates, delivery times, and tracking procedures.

Packaging Services

• Skillfully pack and prepare items for shipping, ensuring they are secure, protected, and comply with shipping regulations.
• Offer advice on proper packaging techniques to customers, aiming to minimize the risk of damage during transit.

Shipping Expertise

• Knowledgeably explain the various shipping methods available (e.g., express, ground, international) and their associated features.
• Assist customers in completing shipping forms, labels, and customs documentation accurately.

Operational Tasks

• Maintain a clean, organized, and well‑stocked store environment.
• Handle cash transactions, process payments, and maintain accurate records of sales and transactions.
• Assist with inventory management, restock shelves, and maintain adequate supplies of packaging materials.

Customer Communication

• Provide timely and accurate updates to customers about their shipments, including tracking information and delivery estimates.
• Follow up with customers on delayed or problematic shipments, keeping them informed about the resolution process.

Qualifications and Requirements

• High school diploma or equivalent.
• Must be willing and able to become a Notary.
• Previous customer service experience is preferred.
• Strong communication skills, both verbal and written.
• Detail‑oriented with a focus on accuracy.
• Basic computer skills for data entry and using shipping software.
• Ability to lift and move packages of varying sizes and weights.
• Flexibility in working hours, including weekends and evenings.
• Familiarity with shipping carriers and their services is a plus.

Working Conditions

• The role involves standing, walking, and lifting throughout the shift.
• Interaction with a diverse range of customers and personalities.
• Fast‑paced and dynamic environment, especially during peak shipping periods.

Job Type

Part‑time

Pay

$16.00 - $18.00 per hour

Expected Hours

10 – 30 per week

Benefits

• Employee discount
• Flexible schedule

Shift Options

• 4‑hour shift
• 8‑hour shift
• Day shift
• Morning shift

Language Preference

• Spanish (Preferred)

License/Certification

• Driver's License (Required)
• Certified Notary Public (Preferred)

Relocation Requirement

• Must relocate to Morgan Hill, CA 95037 before starting work (Required)

Work Location

In person

How to Apply

TO APPLY:

visit  or email

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