Restaurant Shift Supervisor

Position Description

Position Title:

Restaurant Shift Supervisor

Accountable To:
Restaurant Manager

Exempt/Non-Exempt:
Non-Exempt, Full-Time, Part-Time

Position Objective

TO APPLY:

email  or candidates can call directly to

The Restaurant Shift Supervisor is responsible for helping to oversee all of the restaurant’s daily operations including opening/closing procedures as well as ensuring that the restaurant’s employees are performing their daily job responsibilities. The ideal candidate has a proven track record of leading a team in a guest-centric, operational environment. They should have experience in fast‑paced, high‑volume restaurants. They are always willing to roll up their sleeves and help wherever is needed;

thus, leading by example. They are polished and approachable, representing the brand in the best possible light. They have an exceptional work ethic and are able to communicate at any level. They are a natural leader and dedicated to their job.

• Supervise all areas of the restaurant as needed.
• Perform other duties as required by senior management.

• Adhere to company standards and service levels to minimize costs, including labor costs.
• Assist with all financial (invoices, reporting) and personnel/payroll related administrative duties before approval.

• Enforce sanitary practices for food handling, general cleanliness, and maintenance of dining areas to ensure the health and safety of customers and employees.
• Ensure consistent high quality of food service.
• Investigate and resolve complaints concerning food quality and service.
• Maintain professional restaurant image, including cleanliness, proper uniforms, and appearance standards.

• Ensure positive guest service in all areas. Respond to guest complaints and take appropriate actions to turn dissatisfied guests into return guests.
• Ensure customer service meets company standards and customer satisfaction is maintained by working with all restaurant managers.

• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Ensure that proper security procedures are in place to protect employees, guests, and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents, complete accident reports promptly, and report all injuries to the COO and HR Manager.
• Follow procedures to maintain the safety and security of all employees, customers, and company assets (building, cash, equipment, supplies).

• Enforce all labor laws (federal, state, and local).
• Provide direction to employees regarding operational and procedural issues using developed SOPs.
• Interview applicants for non‑exempt positions and conduct new hire onboarding and orientations.
• Maintain an accurate and up‑to‑date plan of restaurant staffing needs, prepare schedules, and ensure that the restaurant is staffed for all shifts.
• Increase effectiveness and productivity by assisting with training, recruiting, selecting, and ensuring new team members are properly oriented and trained; assist with coaching and counseling employees.
• Ensure employees are scheduled for required 10‑minute breaks and 30‑minute meal breaks as necessary.
• Train and develop employees by providing ongoing feedback and establishing performance expectations.
• Assist with the implementation of departmental policies, goals, objectives, and procedures.

• A minimum of 3 years of restaurant experience with at least 1 of those years in a supervisory position.
• Proficient in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Strong technology skills, including but not limited to MS Word, Excel, MICROS, Open Table, DELPHI, and E‑Time.
• Maintain a current California Driver License with a satisfactory and safe driving record.
• Possess and maintain a current Serv Safe Food Protection Managers Certificate.
• Possess and maintain a current ABC approved…