Temporary Residence Desk Manager - and Residence

Overview

Job Description - (Temporary) Residence Life Desk Manager - Housing and Residence Life (28263)

(Temporary) Residence Life Desk Manager - Housing and Residence Life 28263

The Residence Life Desk Manager will serve as a point of contact for students on a daily basis. They carry out residence hall procedures related to hall security including checking and verifying student IDs, issuing of student keys and temporary keys, supporting the RLS on a daily basis, working summer conferences, and checking perimeter doors to verify they are closed/locked. They also enforce all residence hall policies and community standards and ensure policies are being followed to maintain a safe and healthy environment for all students.

They maintain daily contact with their RLS and other University departments and staff as necessary.

• Serve as primary in-person contact and information resource for student and university community for assigned residence hall or neighborhood. Maintain contact with residence hall, central office, facilities and institutional staff on student and facility issues, in compliance with professional standards and Family Education Rights and Privacy Act.
• Support University Housing occupancy management efforts through opening and closing of residence halls, and day to day management of hall rosters and assignments, room changes and student check- in/check outs. Weekend work will be required during opening and closing.
• Proficiently utilize computer and technology for various software including Onity, CBord, Banner, Star Rez, Roompact, and Advocate.
• Manage access through key control; accurately audit all key control logs/files; report all key concerns to facilities and complete billing procedures for key loss and replacement (keys are physical keys or temporary access cards)
• Direct student resident concerns to appropriate Departmental and University staff.
• Prepare and run reports, prepare data for building and departmental reports
• Support facilities assessment of public, reservable and residential space; submit work orders and communicate directly with facilities and central staff on issues; follow up on residential concerns in support of resident occupancy
• SUMMER OPERATIONAL SUPPORT:
  During summer sessions, work directly in support of Summer Conferences or projects from Central office and/or Residence Life. Summer operational support may include check in/check out of conferences, daily desk management, Summer Orientation programs, and/or facilitated projects in support of operations and programs. Summer operational support can include support in different buildings or separate assigned work spaces.
• Performs a variety of clerical tasks for central staff, Residence Life Specialists (and other Departmental staff as deemed appropriate) e.g. filing, copying, typing, word processing, inventory, supply orders, scheduling appointments with students.
• Supervise and train student workers assigned to main desk in support of Desk Manager duties
• Maintain inventory of all desk supplies, first aid, and recreation equipment;
  Order replacement/repairs as necessary through Central Office;
• Participate in on-going staff training and development as deemed necessary by supervisor.
• Facilitate intake of student packages and mail; insure securing of packages and student notification of mail and packages.

Pay Grade: 8

Length of Assignment: 1 month

Work Hours: 37.5 hours per week

• High School diploma or GED required
• A minimum of one (1) year of experience in the following:
  • Clerical and general computer experience.

Knowledge, Skills & Abilities:

• Basic office skills, e.g. filing, typing, telephone skills, computer skills (IBM and/or compatible) with proficiency in Microsoft Office preferred.
• Must be familiar with all University and Departmental policies/procedures.
• Must deal well with the public.
• Communication and problem solving skills required.

Physical Demands:

• Some light lifting of mail packages

About WVU

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values — service, curiosity, respect, accountability and appreciation — unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or…