Mailroom Intake Clerk; WEEKEND SHIFT

Mailroom Intake Clerk (WEEKEND SHIFT) - Peak Health

Join our Peak Health team at WVU Medicine as an Intake Clerk, contributing to the foundation for an innovative new health plan. This position reports to the Mail Room & Operations Intake Supervisor and plays a unique and important role in our mission to change healthcare for the better.

This role performs a wide range of administrative and support duties related to processing inbound and outbound customer transactions and/or documents, including claim forms, notifications, and communications that enter the mailroom in paper form, while maintaining compliance with HIPAA and CMS guidelines.

• High School diploma or equivalent
• At least one year of administrative, insurance, or customer service experience

• Associate degree in healthcare or business-related field
• Two or more years of administrative, insurance, or customer service experience
• Previous experience in mail room operations, document intake, or related administrative roles, preferably within the healthcare or insurance industry

• Sorting, scanning, indexing, routing, printing, and mailing records related to Medicare and business office standards.
• Assist with incoming mail and deliver to appropriate individuals and departments; process outgoing mail.
• Ensure compliance with HIPAA guidelines when processing incoming mail.
• Maintain HIPAA compliance when producing patient related information.
• Log incoming and outgoing mail and track deliveries for documentation and reporting purposes.
• Receiving, sorting, and distributing incoming mail and packages.
• Timely and accurate delivery of mail to the appropriate departments or individuals.
• Accurate and timely data entry of document information into relevant systems or databases.
• Utilize quality control measures to ensure the accuracy and completeness of data.
• Follow standard operating procedures (SOPs) for document intake and processing.
• Follow security protocols for mail handling and document intake to safeguard against loss, theft, or unauthorized access.

• Standing, walking, and movement required throughout the day.
• Ability to lift, pull, or push up to 30 pounds.

• Standard office environment with electrical equipment (telephone, computer, fax machine, copier, postage machine, etc.).

• Knowledge of HIPAA and privacy regulations.
• Attention to detail, ability to be organized and perform multiple tasks simultaneously.
• Proficiency with Microsoft Office Products (Word, Excel) and other systems needed to maintain system files and logs to be Medicare compliant.
• Demonstrated ability to build and retain relationships.

• Weekend shift – requires Saturday and Sunday on-site; off two weekdays during the week (flexibility may be required).
• Location:
  
  1085 Van Voorhis Rd, Morgantown, West Virginia.
• Weekly
  
  Hours:
  
  40
• Employment Type:
  
  Non-Exempt (Full-time)
• Shift: Weekend (United States of America)
• Company: PHH Peak Health Holdings

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.