Public Safety Dispatcher - University Police Department

Job Description – Public Safety Dispatcher – University Police Department (26481) Public Safety Dispatcher – University Police Department 26481 Overview

The University Police Department at West Virginia University is currently accepting applications for a Public Safety Dispatcher.

The WVU Police Communications Officer Serves as a support system to maintain the safety and security of the campus community, parents, and visitors in a fast-paced stressful environment. Maintains all inbound and outbound communications for the WVU Police Department and assist surrounding agencies. Provides Investigative, administrative, and field support to the department. Provide non-emergency information services to students, faculty, staff, and the community when requested twenty-four hours a day, seven days a week.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 15 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments.
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs

• Collect, process, and disseminate information and data relative to University Police, Emergency Management, Emergency Medical Services, Parking services, fire/life safety, Environmental Health & Safety and Facilities Management units for all campuses in a timely manner relative to the WVU campus and surrounding communities as they relate to the safety of students, faculty, staff, and the public. Communications Officers will use all resources and training provided to effectively do their job minimizing any liability to the University.
• Maintain contact with WVU parking and transportation, facilities management, Health Sciences Center and roads and grounds personnel. Dispatch calls for custodians, fire control, maintenance, and parking issues.
• Conduct status checks of officers as mandated by department.
• Assess risk level of information received from caller and determine units needed to respond. Prioritizing calls received in order of precedence.
• Handle panicked and high-stressed callers during times of crisis, including but not limited to suicide threats, missing/lost students, sexual assaults, active shooter situations, and fights in progress.
• Provide officers with pertinent information regarding descriptions of persons, vehicles, etc. as learned and/or gained by using resources available in the Communications Center or as received by caller.
• Utilize mapping software to determine caller’s location and ensure proper judication is notified of the incident.
• Transmit and/or receive communications from local, outside agencies and/or the public, noting any hazardous conditions (manmade or natural) and dispatch the appropriate persons to the scene for investigation and the implementation of corrective action.
• Access Siemens Fire Alarm System for all WVU Morgantown Campus Property. Respond with appropriate response during a fire alarm activation.
• Receive incoming calls from all parking gates throughout Morgantown Campus. Raise, lower, and lock gates as according to policy and traffic patterns.
• Communications Officers will act as a welcome service (first point of contact) to visitors, families, and the campus community, providing non-emergency information.
• In the absence of a Lead or a Supervisor, Communications Officers will serve as a CTO (Communication Training Officer) for all new hires, and be responsible to observe & provide training material, and write the new hire’s DOR (Daily Observation Report) each day. This report will be tied to their 6‑month review to end the probation period.
• Provide alternative transportation information when normal services are not available.
• Possibility of having to testify for…