Courier-Pharm Services

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• Collect and deliver specialty and home infusion pharmaceutical products, including high‑value medications, controlled substances, and temperature‑sensitive drugs, to healthcare facilities, pharmacies, or patients’ homes.
• Ensure compliance with federal and state regulations to limit drug diversion, including collecting prescription hard copies, reviewing government‑issued photo , etc.
• Cooperate with other pharmacy staff members when planning and organizing daily delivery services.
• Collect patient information to include verification of person delivered to, signature, and collection of payment information.
• Follow all applicable regulations, including HIPAA, DOT, USP, and FDA guidelines, for the transport of pharmaceuticals.
• Collaborate with pharmacy staff to collect appropriate prescription and patient information prior to dispensing medication.
• Ensure secure handling and transportation of expensive medications to prevent loss, damage, or theft.
• Maintain a detailed chain of custody for all deliveries to safeguard product integrity.
• Provide professional and courteous service to clients, patients, and healthcare providers.
• As part of the delivery process, provide educational materials about the medication (when applicable) and inform patients about their rights, handling instructions, and services provided. Offer personalized counseling to patients under the supervision of a pharmacist.
• Follow up with Director or Manager on issues that cannot be resolved by coworkers or that require immediate attention (e.g., inclement weather, company vehicle issues).
• Handle customer complaints in a fair and empathetic manner.
• Notify purchasing personnel when supplies are needed.
• Conduct routine inspections and maintenance to ensure the vehicle is in proper working condition.
• Restock delivery and shipping supplies in the Pharmacy’s warehouse.
• Maintain records for items delivered and mailed from pharmacy, including prescriptions, supplies, and non‑prescription medications; maintain logs for medication owed to patients to track correct disposition of owed medications.
• Ensure that anyone not employed by the Pharmacy does not have access to nor is allowed in the company vehicle during any delivery or in the presence of medications that have not been delivered to patients.
• Utilize logistics planning software in coordination with the manager to optimize delivery routes and ensure compliance with handling protocols.
• Identify, document, and report field coordinates as well as address and coordinate discrepancies as they arise.
• Weekend call may be required as needed.
• Relay offer to counseling and additional information to patient/patient representatives and have same validate acceptance/declination of offer.

• Only pharmacists can receive oral prescriptions from prescribers or prescribers’ authorized designees.
• Only pharmacists can consult with prescribers or prescribers’ designees about patients’ prescriptions.
• Only pharmacists can provide confidential patient information to other health professionals or insurance companies.
• Only pharmacists can check medications before dispensing them to patients (in states where technicians can prepare or package prescriptions, they do so under the direct supervision of a pharmacist).
• Only pharmacists can consult with patients about prescribed medication use and other health issues.
• Only pharmacist, pharmacy technicians, and pharmacy interns may directly handle, count, and label medications.
• Courier may only enter the pharmacy proper if accompanied by a pharmacist.

• High School Diploma or equivalent.
• Valid driver’s license with good driving history.
• Two (2) years of courier experience.

• Experience in healthcare logistics or transportation.
• Two years prior experience in pharmaceutical…