Room Attendant

Room Attendant

The Room Attendant must keep all rooms and hallway areas in the hotel clean by performing the following duties.

• Clean, dust, wax, scrub, polish and service guest rooms daily in accordance with hotel procedures
• Stock cart with guest room supplies at beginning and end of shifts
• Greet all guests
• Replace linens on beds and replenish guest room supplies and amenities
• Empty wastebaskets
• Rearrange furnishings, drapes and room accessories
• Leave the guest room in uniform arrangement as determined by the Executive Housekeeper, ensuring the door is closed and the room is locked
• Report any damage, hazards, repairs, and strangers in assigned areas
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item with a written record of the date, location, description, and finder’s name
• Responsible for all keys signed out for the shift
• Clean all corridors and service areas
• Respond to any projects or requests developed by the Housekeeping management team
• Perform other duties as assigned, requested or deemed necessary by management

• High school education or equivalent; or up to six months related experience or training; or equivalent combination of education and experience
• Ability to read and recognize similarities and differences between words and between series of numbers; ability to write and speak simple sentences
• Ability to apply common sense understanding to carry out detailed but unambiguous written or oral instructions; ability to deal with problems in situations
• Must be able to communicate with guests and recognize situations requiring immediate supervisory attention; must use reasonable care for guest safety and security
• Requires standing, walking, using hands to feel objects or controls, stooping, kneeling, crouching, crawling, and occasional climbing or balancing; requires frequent sitting and reaching
• The employee must regularly lift and/or move up to 25–30 pounds and frequently lift and/or move up to 50 pounds