IT Client Success Liaison

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The IT Client Success Liaison is responsible for leading the marketing, project management, cost development, contracting, and client relationship coordination for IT enterprise system programs. This role requires extensive experience in program marketing, content presentation, and targeted information delivery. The IT Client Success Liaison will serve as the primary point of contact for client communications and escalations, coordinating site visits, town halls, and office hours.

Additionally, this role plays a critical part in driving the growth and expansion of the program by identifying new opportunities, developing strategic partnerships and enhancing existing client relationships.
In addition to project leadership, responsibilities extend to planning, directing, and coordinating all aspects of IT projects, including project plan development, status reporting, issue tracking, scope management, resource and time management, communication, and risk management. The IT Client Success Liaison will work closely with IT teams, vendors, and customers to ensure the successful completion of projects, coordinate ongoing maintenance, and drive customer satisfaction initiatives to ensure services meet client needs and expectations beyond individual project deliverables.
*
* MINIMUM QUALIFICATIONS:

**** EDUCATION, CERTIFICATION, AND/OR LICENSURE:
**** 1.
** Bachelor’s in Information Technology, MIS, Business Administration or Management, or related field required,
** OR
* * five (5) years of relevant experience such as business, marketing, project leadership, project coordination, team lead, client relationship coordination.
** 2.
** Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT.
*
* EXPERIENCE:

**** 1.
** Minimum of five (5) years of team lead, project lead, project coordination, business administration experience. Associate’s degree may substitute for relevant experience.
** 2.
** Minimum of five (5) years of information technology experience.
** 3.
** Minimum of three (3) year marketing and client relationship experience.
*
* PREFERRED QUALIFICATIONS:

**** EDUCATION, CERTIFICATION, AND/OR LICENSURE:
**** 1.
** Master’s in Information Technology, MIS, Business Administration or Management, or related field,
** OR
* * five (5) years of relevant experience such as business, marketing, project leadership, project coordination, team lead, client relationship coordination.
** 2.
** Project Management Certification.
** 3.
** Experience in an academic medical center environment and/or large healthcare system.
** 4.
** Experience with electronic health record
** 5.
** Five (5) years of marketing and/or client relationship experience.
** CORE

DUTIES AND RESPONSIBILITIES:

** The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be construed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.
1.
** Marketing:
** Lead the development and ongoing refinement of comprehensive marketing materials that effectively communicate the program’s offerings, objectives, and value. This includes ensuring alignment with current strategies and incorporating updates that reflect the latest program developments. The role will oversee the coordination and presentation of these materials to diverse audiences, including stakeholders, clients, and internal teams, ensuring clear and impactful communication of the program’s goals and outcomes.

In addition, the
* IT Client Success Liaison
* will facilitate high-level meetings and presentations, guide discussions, and manage follow-up actions to ensure alignment and progress toward program objectives. This position is also responsible for fostering engagement and understanding through consistent and strategic messaging across all…