Help Desk Analyst

Base pay range

$20.00/hr - $20.00/hr

We are seeking a reliable and customer-focused Help Desk / IT Support Analyst to provide technical assistance and support to end users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and hands‑on experience supporting IT systems in a fast‑paced environment.

• Provide Level 1 / Level 2 technical support to end users via phone, email, chat, and ticketing system
• Diagnose and resolve issues related to Windows OS, MS Office, Outlook, VPN, printers, and basic networking
• Troubleshoot hardware issues including desktops, laptops, monitors, and peripherals
• Log, track, and document issues accurately in the ITSM/ticketing tool (Service Now, Remedy, Jira, etc.)
• Escalate unresolved issues to appropriate support teams
• Perform user account management tasks (password resets, access requests, Active Directory)
• Support onboarding/offboarding activities
• Maintain high customer satisfaction through professional and timely support

• 1–3+ years of experience in Help Desk / Desktop Support / IT Support
• Strong knowledge of Windows 10/11, MS Office 365
• Basic understanding of Active Directory, networking, and VPN
• Experience with ticketing systems
• Excellent verbal and written communication skills
• Ability to work onsite in Morgantown, WV

• IT certifications (CompTIA A+, Network+, ITIL – preferred)
• Experience supporting government, healthcare, or enterprise environments

Mid-Senior level

Contract

Administrative

Industries:
Staffing and Recruiting and Government Administration