Supervisor IT, Ambulatory

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Responsible for the day-to-day operations of the Information Technology staff, professional development of the team along with HR duties (Performance reviews, Timecards and such). This position is responsible for coordination of the team with design, development, testing, implementation and maintenance of new and legacy systems. This position will lead the staff in assisting customers in identifying systems solutions to meet functional needs, streamline and ensure patient safety and confidentiality.

• Bachelor’s degree in healthcare, computer science, business, informatics or related field AND Three (3) years’ experience performing similar duties required by the information technology department OR;

High School Diploma or equivalent AND Seven (7) years’ experience performing similar duties required by the information technology department.

• This position may require additional certification in support of the responsibilities of the position, which will be provided by WVUHS Information Technology. Certification completion may be required within a defined period of time with formal certification of training completion.
• Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT.

• Experience in supporting day to day activities in the area of Information Technology department is required to lead a team to success in operations, projects and customer success.
• Technical experience could vary depending on departments required needs with software development, application support, HL7 Interfaces and so on.

• Leadership:
  Demonstrates curiosity and answers the questions how this process, application, customer request, system upgrade be made better or add more value to our health system. Assist Manager in hiring new team members and their professional development. Ensures team members focus their efforts toward organizational goals and objectives. Implements process improvement for team turnaround times. Continues self-education to remain abreast of national healthcare and Information Technology trends and standards.
  
  Uses knowledge to provide insight and guidance to our internal teams and to our customers. Coordinates customer rounding meetings seeking to gain insight for potential enhancements or optimizations. Completes employee evaluations, approval of timecards and vacation, on call schedules, etc. in a timely manner.
• Problem Identification and Resolution:
  Oversees daily production problems/issues and escalates appropriate follow-up. Prepares complex test scripts, oversees script writing and testing, and participates in testing, when needed. Oversees that proper documentation of issues/requests occurs, per policy. Diagnoses issues and identifies interventions to resolve unplanned system outages and restore system availability/performance in crisis situations.
• System Management:
  Independently evaluates and documents operational performance, diagnoses/issues/incidents, completes service requests/problem resolution for highly complex systems or processes. Advanced skills using specialized analysis and reporting tools, such as reporting workbench, report writers and query tools, such as Chronicle, SQL, and advanced macros in Excel, as assigned. Plans, attends and evaluates vendor demonstrations, reference calls and site visits as assigned. Participates in RFP/RFI activities as assigned.
  
  Assists manager in reviewing the accuracy of the department budget.
• Project Coordination:
  Assists Manager with assignment of team members to projects and reviews resource allocation for projects. Determines work effort estimates. Determines milestones for team projects. Assign IT Service Management Vendor tickets to team member.…