Customer Service Representative

Are you someone who thrives in a fast-paced environment, enjoys solving problems, and brings a calm, professional presence to every interaction?

We’re seeking a versatile team member with a keen eye for detail who can provide both administrative and technical support to users of a specialized healthcare platform. This role requires a private, interruption-free workspace to ensure focus and confidentiality throughout the workday, and candidates must reside in one of the following states: VA, MD, DC, CT, MI, NJ, NC, FL, SC, OH, TX, UT, or WV.

As a key point of contact for healthcare professionals and commercial users, you’ll handle a mix of credentialing, troubleshooting, and user support tasks. You’ll be part of a collaborative team that values precision, responsiveness, and a proactive mindset.

• Responding to user inquiries via phone, email, and ticketing systems
• Troubleshooting platform issues and guiding users through solutions
• Verifying credentials and onboarding new users
• Maintaining accurate records and generating reports
• Participating in team meetings and contributing to process improvements
• Supporting ad hoc projects and operational tasks

• Communicates clearly and professionally, especially over the phone
• Can prioritize and pivot easily in a dynamic environment
• Enjoys helping others and solving problems
• Works well independently and as part of a team
• Brings a positive, solutions-focused attitude to every challenge
• Pays close attention to detail and maintains accuracy in all tasks
• Has a dedicated, private workspace free from interruptions

• Experience in customer service, especially in high-volume settings
• Proficiency with Microsoft Office tools (Word, Excel, Outlook, Teams, SharePoint)
• Strong organizational skills and attention to detail
• Ability to obtain a Public Trust Clearance
• Bachelor’s degree or higher
• Prior experience working remotely is highly preferred
• Previous IT helpdesk or technical support experience (bonus)

• Full-time, Monday–Friday, 8:30 a.m. to 5:00 p.m. (ET)
• Fully remote role, with potential for future on-site requirements based on contract needs
• Considering candidates located in VA, MD, DC, CT, MI, NJ, NC, FL, SC, OH, TX, UT, or WV

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.