Sr. Supplier Services Analyst

The Sr. Analyst, Supplier Services supports enterprise supplier onboarding, PIM (Product Information Management) access governance, vendor training, performance monitoring, and communications. This role ensures supplier readiness, data accuracy, and efficient vendor enablement by managing day to day portal access workflows, maintaining training and communication materials, partnering across the enterprise, and resolving vendor inquiries. The position is also central to advancing Supplier Services’ strategic pillars—Vendor Training, Vendor Performance KPIs, and Communication—by integrating structured training programs, audit processes, and scorecard-driven improvements.

Serve as the PIM Portal Gatekeeper, onboard new suppliers and ensure proper system access. Manage SOPs for PIM, SFTP, and system access, including triage of access and connection requests. Maintain accurate vendor contact repositories and audit vendor information in alignment with communication KPIs. Meet 24–48-hour turnaround expectations for access and support workflows. Support related access areas including Supplier Portal, Vendor Reliability, EDI, and SFTP.

Training Material Development & Governance Develop, update, and maintain vendor-facing PIM guides, SOPs, QRGs, presentations, and videos. Maintain a centralized location for all vendor training materials and Product Team resources. Establish processes with PIM Operations ensuring training materials are updated whenever system changes occur. Training content to include ACES fitment and interchange data.

Manage quarterly supplier training cycles including planning, scheduling, delivery, tracking attendance, and follow-up. Lead centralized recurring vendor training sessions and new-user training sessions (weekly standing meetings). Minimize one-off training except when required by exceptional vendor circumstances.

Support credential onboarding automation to reduce manual work and improve vendor setup efficiency. Participate proactively in new vendor setup workflows to ensure timely PIM training.

Partner with Merchandising Operations, PIM/Content, ECOM, Data Engineering, Vendor Reliability, and Canadian merchants to support smooth onboarding, vendor communications, and issue resolution. Contribute to governance activities including adoption of item/SKU/vendor data standards and workflows. Participate in enterprise working groups, platform enhancements, OCM-driven training improvements, and process alignment efforts.

Identify supplier-related data quality or process issues and partner across teams to address root causes. Support documentation version control and standard maintenance. Provide input on process improvements related to supplier onboarding, content management, and item/SKU creation workflows.

Monitor top and bottom vendor performers and drive improvement initiatives. Track vendor training attendance and correlate non-attendance to data quality issues. Conduct vendor audits including trust ranking verification and contact repository maintenance. Provide proactive communication on training schedules, vendor performance trends, and submission issues to internal partners.

Experience with system access governance, vendor-facing processes, or product information workflows. Familiarity with PIM/MDM platforms, SFTP processes, EDI account setup, and vendor data handling. Strong understanding of item/SKU and vendor data workflows. Excellent communication…