Retail Zone Team Leader

Join to apply for the Retail Zone Team Leader role at Ollie's Bargain Outlet, Inc.

Join our team and live the Ollie-tude! (Ollie’s Core Values)

• BE A TEAM PLAYER – Associates are expected to be supportive and work together.
• BE CARING – How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED – Live the “good stuff cheap” mindset.
• BE COMMITTED – Operate with grit, passion, tenacity, and action.
• BE GROWING – How do we get better every day?
• BE REAL – Associates should be honest, transparent, genuine, trustworthy, and sincere.

• Medical, Dental, Vision, and RX coverage begins after 90 days of employment.
• 401(k) with generous company match and immediate vesting.
• Strong career growth and talent development culture.
• 20% associate discount on all Ollie's purchases.
• Vast array of voluntary benefits.

The Zone Team Leader (ZTL) guides and directs the successful operation of a particular zone of the overall retail sales floor. The ZTL oversees a team that is passionate about merchandising and selling merchandise, ensuring an exceptional associate and customer experience. Responsibilities include all aspects of merchandising and customer service oversight.

• Execute established procedures for the assigned store zone (merchandising, power aisle compliance, MOS/GVC/Ollie’s Follies, signage, displays, replenishment, pricing, ad sets, and daily recovery).
• Ensure store standards, Ops Center compliance, seasonal transition planning, inventory processes, and company programs meet all operational expectations.
• Oversee the Door to Floor process to ensure merchandise is received properly and the sales floor is stocked in a timely manner.
• Supervisory responsibility for associates operating within the assigned zone.
• Ensure associates are provided daily tasks and productivity.
• Maintain customer service standards.
• Proper scheduling and staffing for unload/processing of merchandise.
• Communicate company directives and programs to store associates and ensure follow-up items are completed accurately and timely.
• Perform all functions to open and close the store when needed.
• Complete any additional responsibilities and/or duties as assigned.

• High school diploma or equivalent required.
• Minimum two years’ retail supervisory experience in a mid-size to large retail or service-oriented business.
• Willingness to work evenings, weekends, and holidays on site/in person.
• Proficient in reading, writing, and speaking English.
• Sound judgment.
• Confidentiality of information.
• Accuracy and attention to detail.
• Organize and prioritize tasks within strict time frames and deadlines.
• Knowledge of industry terms and processes.
• Effective communication and delegation skills.
• Outstanding interpersonal and listening skills.

• Lift and carry up to 50 pounds.
• Push and pull up to 35 pounds.
• Stand for extended periods.
• Bend and twist frequently.
• Grip, reach, and pinch with arms and hands frequently.
  
  Squat, kneel, balance, and climb occasionally.
• Work in a constant state of alertness and safety.
• Operate a motor vehicle and hold a valid state-issued license.

Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran’s status, disability, or any other legally protected status.