Customer Service Advisor

Do you have exceptional listening skills and a genuine passion for helping others?
We're looking for Customer Service Advisors to join a leading financial services provider, supporting customers through some of life's toughest moments - including illness, redundancy, or bereavement.

This is not a typical call centre role - every conversation matters. You will be trusted to make empathetic, fair decisions that support customers while meeting FCA standards.

What's in it for you

£25,500 basic salary + bonus (up to 7.5% OTE)

26 days holiday + bank holidays (increasing with service)

Hybrid working after training (2 days office / 3 days home)

Double-matched pension (up to 8% employer contribution)

Free meals, parking, gym and wellbeing support

Holiday buying scheme and Employee Assistance Programme

Shifts & Hours

Training (first 4 weeks):
Monday-Friday, 9am-5pm

Post-academy:
Monday-Friday, 8am-9pm and Saturday, 8am-4pm

Alternate Saturdays with a weekday off, or a permanent late shift with no weekends

Flexibility available if agreed before starting

Key Responsibilities

Handle inbound calls and occasional written queries with professionalism and empathy

Support customers in vulnerable or complex financial situations

Agree realistic repayment plans within company policy and FCA requirements

Assess customer income and expenditure to ensure solutions are affordable

Achieve KPIs while maintaining high service quality

Candidate Profile

Excellent listening and communication skills

Empathy, patience and resilience

Strong PC skills, including Word and Excel

Flexible and adaptable in a changing environment

Motivated to deliver the right outcomes for customers

Desirable:
Experience in financial services, collections, or vulnerability support

Apply today to join our client's next training academy and build a career where you can genuinely make a difference.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE:

We can only consider applications from candidates who have the right to work in the UK