2nd Line Support Technician

Manpower Group is partnering with a well-established and growing Managed Service Provider (MSP) based in Morley, Leeds, to recruit an experienced Senior IT Support Technician.

If you re passionate about technology, enjoy solving a wide variety of IT challenges, and thrive in a fast-paced MSP environment, this could be the perfect next step in your career.

You ll be joining a supportive team where no two days are the same, working with a broad range of clients and technologies while continuing to develop your technical expertise.

• Hours:
  
  Monday to Friday, 8:45am - 5:15pm
• Fully Office Based
• Salary:
  Up to £30,000 DOE

• Exposure to a diverse range of technologies and client environments
• Ongoing training and career development opportunities
• Supportive and collaborative team culture
• Opportunity to strengthen your cloud, networking, and infrastructure skills
• Varied workload where you ll genuinely make an impact

As a Senior IT Support Technician, you ll provide technical support to a wide range of business clients, helping to troubleshoot, resolve, and escalate IT issues where required.

You ll be responsible for delivering excellent customer service while supporting technologies including Microsoft 365, Windows Server, networking infrastructure, cloud solutions, and end-user systems.

• Providing 2nd line technical support across desktop, server, and cloud environments
• Troubleshooting and resolving issues relating to Microsoft 365, Exchange, Teams, SharePoint, Azure AD, and Intune
• Diagnosing and resolving networking issues including VLANs, routers, switches, firewalls, VPNs, and routing
• Managing support tickets and system alerts through the helpdesk platform
• Keeping customers informed with clear and professional communication throughout the resolution process
• Escalating more complex incidents to senior engineers when required
• Maintaining accurate documentation and ticket updates

• Previous experience working within a Managed Service Provider (MSP) environment
• Minimum 4-5 years' experience in an IT Support, Service Desk, or Infrastructure Support role
• Strong Microsoft 365 administration and support experience
• Networking knowledge including VPNs, VLANs, switching, routing, and firewall concepts
• Excellent troubleshooting and problem-solving abilities
• Strong communication and customer service skills
• Ability to prioritise workload and manage multiple support requests
• Experience with Azure services
• Intune and Endpoint Management knowledge
• Exposure to backup and disaster recovery solutions
• Relevant Microsoft or networking certifications

Please note:

Due to the nature of the client environment, previous MSP experience is essential for this role.

Interested?