IT Client Service Desk Analyst

IT Client Service Desk Analyst

14 Month Fixed Term Contract

Remote Working with Travel to Morley as Required

Want to be the first point of contact for IT support and help deliver an exceptional client experience?

At Evri, technology plays a vital role in keeping our business and our customers connected. We're looking for an IT Client Service Desk Analyst to join our team on a 14 Month Fixed Term Contract, providing first-line IT support to our clients and ensuring technical issues and service requests are resolved quickly and efficiently.

If you enjoy problem solving, helping people and working in a fast-paced environment, this could be the perfect opportunity for you. You'll work closely with clients and internal teams to deliver a seamless support experience while maintaining high service standards and meeting agreed SLAs.

As an IT Client Service Desk Analyst, you'll act as the primary point of contact for client IT support, managing incidents and service requests from initial contact through to resolution.

• Provide timely and professional IT support to clients across multiple contact channels.
• Log, track and resolve incidents and service requests using Service Now, ensuring SLA compliance.
• Troubleshoot technical issues and identify effective resolutions or appropriate escalations.
• Take ownership of support requests from start to finish, ensuring excellent customer service throughout.
• Maintain accurate client records and profiles while ensuring GDPR compliance.
• Keep detailed records of interactions, updates and resolutions within Service Now.
• Contribute to knowledge base articles and support continuous service improvement.
• Build strong working relationships with clients, internal teams and third-party suppliers.

We're looking for someone who is customer-focused, organised and passionate about delivering great service.

• Previous Service Desk or IT Support experience.
• Experience using Service Now or a similar IT Service Management (ITSM) tool.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills with a customer-first approach.
• Ability to prioritise workload and manage multiple tasks in a fast-paced environment.
• High attention to detail and commitment to data accuracy.
• IT-related qualifications or certifications such as ITIL Foundation or CompTIA A+ would be advantageous.
• Experience with in a logistics or supply chain environment would be beneficial but not essential.

At Evri, you'll join a supportive and collaborative team where your work has a direct impact on the experience of our clients and customers. You'll have the opportunity to develop your technical skills, gain exposure to a variety of technologies and help deliver a first-class IT support service.

We are Evri. Where everyone is welcome. We're excited for the future. Let's shape it together.