Senior Customer Care Administrator

Job Responsibilities

• To provide a high standard of customer care to patients, relatives & visitors
• To ensure that all patient documentation is coded & filed in a timely manner, and all relevant documentation is filed in the patient notes
• To ensure all inpatient records are updated on Systm One
• Ongoing training and development with all computer systems within the department, ensuring that this information is disseminated to all members of staff who use the computer system
• To provide support & advice to new members of staff and existing staff on Systm One
• To provide comprehensive administration service to practice staff include managing correspondence, taking minutes of meetings, secretarial duties and processing patient referrals
• To process and distribute incoming (and outgoing) mail
• To play an important patient facing role within NPC to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across pharmacy support services
• To provide time, capacity and expertise to support people in preparing information for the Pharmacy team to complete medication reviews
• To contribute to the audit cycles for QOF, CQC and Quality Improvement work
• To manage shared care agreements and support with the generation of income
• Carries out clerical duties required by the role