Accommodation Support Officer
Job in
Cresswell, Morpeth, Northumberland, ST119RB, England, UK
Listed on 2026-09-01
Listing for:
Rated Traders Ltd
Contract
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
Office Administrator/ Coordinator, Customer Service Rep, Clerical -
Administrative/Clerical
Office Administrator/ Coordinator, Business Administration, Clerical
Job Description & How to Apply Below
JOB PURPOSE Toassistthe Private Sector Housing Initiatives Managerandotherstaffwithintheteaminmanagingthetemporaryaccommodationprovidedbythe Counciltohomelesshouseholds . Toprovidesupportandassistancetotheteamtoensureaneffectiveandcomprehensivehousingmanagementserviceisprovidedtothetemporaryaccommodationusedbythe Authority. Toprovideaneffectiveandresponsiveresponsetoservicerequestsfromclients. Togenerallyparticipateintheoverallplanninganddevelopmentofthehomelessnessservice. KEYRESULTAREASAccommodation Support Officer Toberesponsibleforthesmoothrunningofadministrativesystemsrelatingtothe Housing Supplyand Regulation Servicewithaparticularemphasisuponthesystemssurroundingtheprovisionoftemporaryaccommodationtohomelesshouseholds . Tocollectandcollatemanagementinformationandstatisticsandtoprovidethemtomanagersasdirected. Toactasapointofcontactformaintenancesupportanddirection. Tosupporttheteamintheprocurementandbookingofemergencyaccommodationandtoberesponsiblefortheadministrativeaspectsofplacingclientsintotheaccommodation. Toactasapointofcontactforclientsintemporaryaccommodationalongsideothercolleaguesintheteam. Toassistwiththeoperation,monitoringandreviewoffinancialprocesses,suchas
Housing
Benefitclaims,rentpaymentsandinvoicingandensuringthataccuraterecordsaremaintained. Toassistintheday-to-daymanagementoftemporaryaccommodationunitsprovidedbythe
Councilforhomelesshouseholds. Toprovideahighlevelofcustomerservicetolandlords,applicantsandthoseapproaching
Newport City Councilinrelationtotemporaryaccommodationalongsidedealingwithday -to-daycustomerenquiriesasrequiredandcommensuratewiththegrade. Toassistwithcreatingandmonitoringrentchargesandincomereceivedinrespectoftemporaryaccommodation. As directed,tocarryoutallappropriateadministrativefunctionsrelatingtotheoperationoftemporaryaccommodation,includingtheraisingofpaymentrequisitions,debits,creditsandinvoices,processing orders,sendingandreceivinggoods/servicesandoperating/updatingrelevantITsystems. Toassistinthepreparationofcorrespondence,reports,dataandstatistics,performanceinformation. Toattendinternalandexternalmeetingsasrequiredandtotakeminutesasappropriateandwherenecessary. Totakereasonablecareofownandotherssafety;toco-operatewithmanagers/supervisorsincomplyingwithstatutoryhealth&safetyduties;toreportincidents,accidents,faultsetc Qualifications Accommodation Support Officer Aminimumof5
GCSEsatgrade
Corabove,includingmathsand
English. Qualificationina Housing-related subject Knowledge Accommodation Support Officer Knowledgeandunderstandingofdataprotectionrequirementsandtheprinciplesofconfidentiality. Understanding of Social Housing Manage mentor Frontline Housingservices Experience Accommodation Support Officer Experienceofdealingwithpeopleusingabroadrangeofcommunicationmethods Demonstrateexperienceofusingdatabasesandavarietyof
MicrosoftITpackages Experienceofworkingwiththepublicandliaisingwithawiderangeofinternalandexternalstakeholders.
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