Customer Team Leader

Closing date: 28-08-2025
Customer Team Leader

Location:

Plum Tree House, Town Foot, Rothbury, NE65 7SL

Pay: £13.99 per hour

Contract:

20 hours per week (regular overtime, permanent, part time)
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided

• Friendly and thoughtful service – give friendly, welcoming, easy, helpful and thoughtful service every day, support with tasks on the post office counter, often taking ownership for managing the store and handling challenging situations.
• Develop the team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Make sure that the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan.

• A genuine care for the needs of customers and members.
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.

• Full, paid training and dedicated support for your personal development and career progression.
• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

• We want to build diverse teams and we welcome applications from everyone.
• We want our stores to be inclusive environments, where our colleagues can reach their full potential.
• We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
• If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.
• We are also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.