Sales and Social Media Executive

We re looking for a driven, personable sales professional to join a fast-paced hospitality business with a culture built on teamwork, professionalism, and genuine care for guests and colleagues alike.

This is a varied role combining responding to sales enquiries and relationship building with social media marketing to drive brand awareness and bookings.

Sales Activity

• Proactive business development activities through responding to sales enquiries through the website

• Updating the company s website with available stock.

• Posting sales stock on external partner websites.

• Demonstrating the features and benefits and highlighting what makes the offering unique.

Customer Relationship Management

• Building a presence and become known as a point of contact for sales and upgrades.

• Deal directly with customer enquiries and sales face-to-face, over the telephone, social media and by email.

• Posting in and responding to customer queries in owner s groups on Facebook etc.

• Building and maintaining strong customer relationships for now and the future.

• Confidently and professionally respond to customer concerns or objections.

• Ensuring that all communication is professional and in keeping with the values of the business.

CRM Management/Administration

• Updating the CRM with customers information, leads, sales documentation and more.

• Extracting leads from the CRM each day, to create appointments etc.

• Accurate sales documentation completed in the required timescales.

• Develop an understanding of the management software, used for existing owners.

Person Specification

• Experience in sales or a customer-focused environment

• Confident generating new business and converting enquiries into bookings

• Experience managing social media platforms for business purposes

• Creative mindset with the ability to produce engaging content

• Well organised with good time management skills

• Professional, personable, and passionate about delivering great customer experiences