Service Generalist

We’re looking for a detail-oriented team player who excels at accurate data entry and is eager to learn the service rules and procedures that guide process service. In this role, you’ll enter legal and client-specific information into our systems with precision, ensuring all updates are accurate and compliant with company practices. Success requires a quick learner who can adapt to processes, resolve issues proactively, and maintain high standards of accuracy.

If you’re organized, attentive to detail, and enjoy contributing to a team that values consistency and excellence, this is a great opportunity to grow your skills in a dynamic environment.

Morris Plains, NJ Office

• Performs work per established SOPs (Standard Operating Procedures) within established SLAs (Service Level Agreements)
• Enters appropriate legal information into the computer system in an accurate manner for most or all clients for a specific service type.
• Generates data entry printouts and proofreads for accuracy.
• Applies knowledge of client specifications to the data entry process.
• Progressively gains fundamental knowledge and applies to role responsibilities and established processes
• Resolves or reports problems encountered immediately, including unreadable data, unacceptable data, equipment malfunctions and any other problems to the reporting supervisor.
• Performs various clerical duties to include, but not limited to:
  • Typing
  • Photocopying/printing
  • Faxing/scanning
• Provides assistance to other departments as needed.
• Assists in answering phone calls when needed that may not be department specific.
• Communicates as needed via phone & e-mail