Website Operations Manager

Our client's Digital Marketing team is hiring a Website Operations Manager to join their staff as a cross‑functional role, working across the marketing and IT departments to help with website planning and process. The position requires onsite work in a hybrid capacity (3 days per week).

$70.00/hr – $79.00/hr

• Drive technical Search Engine Optimization efforts to ensure the website is optimized and properly set up to drive organic traffic.
• Partner with the business analyst to define and write detailed user requirements for the development team.
• Review and test functionality against requirements prior to new features being published.
• Collaborate with the engineering team to plan and manage sprint capacity and overall cadence, ensuring efficient continuous delivery of web materials.
• Define product roadmap and delivery calendar from an acceptable minimum viable product with ongoing enhancements and refinements.
• Identify data‑driven decisions through analytics and testing.
• Maintain and optimize a web governance structure of alerts, prioritizing service ticket requests, continuous monitoring, and troubleshooting to minimize errors and downtime.

• Strong communication skills and ability to coordinate projects cross‑functionally.
• A balanced mix of technical skills and business acumen with a customer‑first mindset and proven results in understanding how users behave within a digital experience.
• Experience working with enterprise web CMS platforms is required; experience with Sitecore is a plus.
• Working knowledge of managing content and configurations for new functional features across lower environments (UAT through to live production) on site.
• Experience with Google Analytics 4 to inform decisions is strongly preferred.
• Experience managing website language translation, chatbot implementation, customer reviews integration, personalization features, and site optimization strategies across both product and services strongly preferred.
• Solid understanding of Agile development practices and forums (e.g., Scrum, Sprint Delivery, backlog grooming).

• Bachelor's Degree required; MBA or relevant Master’s Degree preferred.
• 5–8 years of experience leading/managing website development in a large cross‑functional team environment.
• Exceptional ability to co‑create and work collectively with various business leaders and key stakeholders.
• Excellent oral and written communication skills, including the ability to organize, conceptually interpret and clearly communicate material developed collaboratively via the input of multiple parties; translate complexity into actionable plans.

Mid‑Senior level

Contract

Information Technology and Marketing

Manufacturing

• Medical Insurance
• 401(k)