Associate Team Leader

Overview

Associate Team Leader role at H&R Block. You’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You’ll begin with a flexible part-time schedule in late fall and transition to a full-time schedule from January through April.

• Support the Multi-Unit Team Leader by serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block
• Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi-Unit Team Leader and District General Manager as necessary
• Serve as the onsite point of contact for escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed
• Lead the office from the front desk, provide phone coverage, and engage with clients to deliver an outstanding experience
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards and priorities
• Lead daily huddles and communicate essential information to office associates

• Prior experience in customer service or a similar role
• Strong organizational skills and ability to plan and manage day-to-day office operations
• Customer-centric mindset and strong communication skills
• Computer proficiency with MS Office
• Ability to work independently with minimal supervision
• Flexible schedule of up to 40 hours per week, with availability based on business needs
• High school diploma or equivalent or higher

• Employee benefits focused on health, wellbeing, and financial wellness
• Wellbeing programs and support for neurodiversity and caregivers
• Discounts on everyday items and services
• Eligible medical coverage, 401(k) plan, Employee Stock Purchase Plan, and other benefits per eligibility

The pay range for this position is $11.00 - $29.00 per hour. Local minimum wage laws apply. Individual pay decisions depend on experience, education, skill, performance, and location. Eligible associates may participate in incentive plans and benefits described by HR Block policies.

• Employment type:
  
  Full-time
• Seniority level:
  Not Applicable
• Job function:
  Information Technology
• Industries:
  Retail

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.