Truck Service Advisor

Join Travel Centers of America as a Truck Service Advisor I and help millions of truck drivers with fuel, food, maintenance, and essential services across our network.

Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward‑thinking vision.

As a Truck Service Advisor (TSA), you will provide first‑rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over‑the‑counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!

• Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded.
• Have extensive knowledge of the products we sell and the services we provide.
• Have strong suggestive selling skills to help generate revenue, influencing customers in a professional manner while exhibiting high integrity.
• Write, detail, and process (pay out) Work Orders and OTC transactions; properly write up an ETA Work Order; secure Purchase Orders, prepare and communicate quotes to customers.
• Source parts from outside vendors and coordinate delivery.
• Prepare end‑of‑shift drop and shift report; understand various payment types.
• Ensure the cleanliness of service counters, showroom, and customer restrooms.
• Maintain the safety of both our customers and team members.

• A dedicated individual who works well with others and is excited to be part of our team.
• High School Diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience; experience in a repair or parts shop preferred.
• Presents self in a professional manner to customers, management, and coworkers.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions.
• A valid driver’s license.

• Competitive wages.
• Medical, dental, vision, and life insurance.
• 401(k) with a company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On‑site meal discounts.
• A wide variety of discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company‑paid training.

The team member is regularly required to talk and hear, stand, walk, kneel, stoop, bend, crouch, crawl, climb, and use legs repetitively. The team member occasionally lifts up to 50 lbs or moves heavy objects. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. All performed with or without a reasonable accommodation.

The employee may be exposed to outdoor elements in all seasons. The employee may also be exposed to fumes and particles, moving mechanical parts, vibration, and noise. The environment may contain dirt, dust, grime, grease, oil, gas, and high‑concentrated cleaning solutions.

This job description may not list all duties for this position. The incumbent may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.

We are an equal‑opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information, or membership in any other category protected by applicable federal, state or local law.

At Travel Centers of America, we invite everyone to make themselves at home.