Market Relationship Banker

Market Relationship Banker

US-IL-Morris

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

We offer a unique opportunity to join a growing, community and client‑focused company that is firmly rooted in its core values.

Old National Bank is seeking a Market Relationship Banker to join our Community Banking Team. This position is unique; it will allow you work at several different branches, giving you the opportunity to know the personalities at each location.

The Relationship Banker develops and cultivates long‑term client relationships by providing insight, advice, and personalized financial solutions for their clients. Relationship Bankers are responsible for retaining and deepening existing client relationships through cross‑selling, establishing new banking relationships, referring clients to product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial), educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing.

Relationship Bankers are active in their communities through outreach efforts and through service with community organizations.

Key Accountabilities:

• Develop and grow client and prospective client relationships.
• Consult clients over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives.
• Cross‑sell products and services and refer to business product partners to ensure client needs are met.
• Maintain contact with client base through periodic proactive touch points.

Achieve Sales and Service Targets:

• Market a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in‑house events.
• Maintain well‑developed knowledge of all products and services and effectively apply that knowledge to understand and fulfill client needs.
• Proactively seek coaching to develop service and sales skills; share knowledge and best practices to enhance the team's skills and performance.

Operations Oversight:

• Resolve moderate to complex customer maintenance and/or client service problems using available resources.
• Maintain and demonstrate in‑depth knowledge of the different banking channels and educate clients on emerging technology and digital solutions.
• Execute all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
• Follow all fraud prevention procedures and attend training to stay up‑to‑date on evolving fraud tactics.

• Culture Leadership:
  Communication, Collaboration.
• Execution Leadership:
  Drive and Execution, Problem Resolution/Decision‑Making.
• Client Leadership:
  Put the client at the forefront of everything they do.

• Execute strategies to improve client retention including cross‑selling products and services, proactive personalized outreach, effective resolution of servicing issues, monitoring client feedback.
• Contribute to the banking center’s financial success…