Asst Mgr, Clinical Services- RN Hospice Atlantic Visiting Nurse

The Assistant Manager Clinical Services (Hospice) is a full-time position with Atlantic Visiting Nurse’s (AVN), supporting the Hospice Department and provides executive support to the Hospice Director and Hospice Medical Director.

Qualifications/

Experience:

• Minimum of associate degree/or relevant experience
• Strong Computer Skills (especially competent in Windows Suite/Excel)
• Creative approach to agency document formatting and design
• Excellent communication and people skills
• Ability to work independently and as part of a team.

Duties & Responsibilities:

• Provides oversight to the Hospice Clerical Staff.
• Orients and trains clerical staff
• Organizes and delegates clerical team functions
• Holds clerical team accountable to designated tasks
• Supervises day-to-day functions.
• Performance manages and completes annual performance evaluations.
• Supports the Operations of the Hospice Department:
• Maintains & communicates Hospice Daily Census reports/data.
• Referral tracking
• Admission tracking –
• Communicating to disciplines
• Entering NOE information
• Death/discharge/Revocation tracking- communicating to team,
• Assists with Consent & DNR process.
• Utilizes Docu Sign to obtain signatures.
• Uploads in On-Base
• Manages/tracks consents.
• Tracks/follow-up DNRs
• Coordinates services for hospice patients as indicated.
• Transportation
• Transfer to home care
• Assists in onboarding of new staff.
• Enter clinicians into Dragonfly database.
• Coordinates schedules as needed.
• Assists in the preparation of IDT meetings on a weekly basis.
• Coordinates agendas
• Coordinates attendees and schedules
• Communicate Hospice patient information including admission and imminent death information.
• Billing/finance
• Interdisciplinary team members
• Answering Service
• Coordinates booking of meeting rooms and sending of invites.
• Collaborates & follows up with billing & CAC department on resolutions of errors.
• Registration errors
• Incorrect death dates
• Medicaid status
• Generates, reviews, and follows- up on required reports.
• Mileage reports
• Authorization reports
• HOPE discharge report.
• Additional reports as required.
• Completes end of month reporting inclusive of
• CAHPS report
• Dragonfly & At Home Medical reports
• Accruals
• Room & Board
• Additional data as needed.
• Maintains forms/educational materials.
• Tracks inventory.
• Creation and formatting of new materials
• Utilizes the AHS ordering system to obtain materials from print shop.
• Assists/supports Hospice Physicians
• Time sheets
• F2F scheduling
• Coverage schedule/calendar
• Oversees Bereavement Coordinator support
• Coordinates/completes the end of day follow-up on prescriptions to Hospice MDs
• Ensure signatures and receipts from Dragonfly for delivery.
• Coordinates/communicates statuses with Care XM (answering service)
• Daily calendars/schedules
• Imminent death information
• Weekend On-Call schedule
• Participate in agency survey preparation and support.
• Collaborate with Hospice Scheduler, Asst. Mgrs., and clinicians in the scheduling of visits adhering to regulatory requirements.

• Liaison for Medicaid Room & Board contracts for Nursing Homes & other Hospice related contracts
• Liaison for Respite contracts for facilities

• Maintain calendars Medical Director, Hospice MD, On-Call, Time off.
• Book rooms and coordinates meetings for all Hospice leadership including room set up.
• Arranges for refreshments if required.
• Maintains meeting minutes for all Manager/Leadership level meetings.
• Assists & coordinates agency contract preparation and maintenance.
• Maintains and updates corporate records as needed.
• Submit reimbursements.