Ford Automotive Service Receptionist

Nielsen Ford of Morristown is seeking a friendly, dependable
Service Receptionist
to help create a welcoming and organized experience for our service customers. In this role, you’ll greet visitors, answer calls, schedule service appointments, and process payments while supporting the service department’s daily operations.

Location:Morristown, New Jersey
Job Type: Full-Time
Work Location: On-site
Schedule:Monday through Friday, 7:30am to 4:30pm
Compensation: $18 per hour, paid weekly

• Greet and welcome customers, directing them to the appropriate service advisor or team member.
• Answer incoming calls professionally, direct callers to the appropriate person or department, and take accurate messages.
• Schedule and confirm service appointments in coordination with the service team.
• Provide accurate information about dealership hours, appointment details, and general service procedures in person, by phone, and by email.
• Coordinate with service advisors to provide approved repair-status updates and route questions about repairs, pricing, or completion times to the appropriate advisor.
• Process customer payments by cash, credit card, and check accurately and in accordance with dealership procedures.
• Issue receipts, provide correct change, and maintain accurate payment and transaction records.
• Process authorized refunds in accordance with management direction and dealership policy.
• Keep the reception and customer waiting areas tidy, welcoming, and stocked with designated supplies, refreshments, and informational materials.
• Assist with filing, copying, scanning, and other clerical tasks.
• Handle customer information and payment details confidentially and follow dealership procedures.
• Assist with other related dealership duties as assigned.

• Strong verbal and written communication skills and a friendly, professional manner.
• A customer-focused attitude and the ability to remain courteous during busy periods.
• Attention to detail, basic math skills, and the ability to process payments accurately.
• Strong organizational skills and the ability to manage calls, customer requests, and clerical tasks.
• Dependability, punctuality, and the ability to work independently and cooperatively with the service team.
• Basic computer skills and a willingness to learn dealership scheduling and payment systems.
• High school diploma or equivalent.
• Previous customer service, receptionist, or cashier experience preferred.
• Familiarity with Microsoft Office preferred.

Eligible full-time employees may have access to:

• Medical, dental, vision and life insurance
• 401(k) retirement plan
• Paid vacation and sick leave
• Employee discounts on eligible vehicle purchases and services
• Strayer University education benefits, with online and in-person learning options
• Dealership training and opportunities for career growth

Benefits are subject to applicable eligibility requirements, plan documents, program terms, and Company policies.

Employment is contingent upon satisfactory completion of job-related pre-employment requirements, including:

• Verification of a valid driver's license and review of the applicant's motor vehicle record.
• A background check conducted with the applicant's authorization and in accordance with applicable law.
• Pre-employment drug and alcohol screening administered and evaluated in accordance with applicable law and Company policy.

Nielsen Ford of Morristown and Nielsen Automotive Group are equal opportunity employers. Employment decisions are made without unlawful discrimination based on race, color, creed, religion, national origin, nationality, ancestry, age, sex, pregnancy, breastfeeding, sexual orientation, gender identity or expression, marital status, domestic partnership or civil union status, disability, genetic information, military service, or any other status protected by applicable federal, state, or local law.

Reasonable accommodations are available to qualified applicants and employees with disabilities and for sincerely held religious practices, as required by law.