Senior Operations Analyst

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website:

Crum & Forster (C&F) is seeking a dynamic and analytical Operations Analyst to join our Commercial and Executive Team. This role will serve as a strategic partner to business units, driving operational excellence through structured and unstructured problem solving. The ideal candidate will leverage data, process knowledge, and business acumen to identify opportunities, develop solutions, and support the implementation of initiatives that enhance efficiency, effectiveness, quality and customer experience.

What you will do for C&F:

• Business Partnership:Collaborate with underwriting, Digital Team and other business units to understand operational challenges and opportunities.
• Problem Solving:Lead and support both structured (data-driven, process improvement) and unstructured (ambiguous, cross-functional) problem-solving initiatives.
• Quality Assurance:Monitor and evaluate QA strategy, ensuring compliance with standards and identify areas for improvement.
• Data Analysis:Collect, analyze, and interpret operational data to identify trends, root causes, and actionable insights.
• Process Improvement:Map, evaluate, and redesign business processes to improve efficiency, reduce costs, and enhance service quality.
• Project Support:Assist in the planning, execution, and monitoring of operational projects and initiatives.
• Reporting:Develop and maintain dashboards, reports, and presentations for stakeholders at all levels.
• Change Management:Support the adoption of new processes, technologies, and best practices across the organization.
• Stakeholder Engagement:Facilitate meetings, workshops, and brainstorming sessions to drive consensus and action.
• Continuous Learning:Stay current on industry trends, regulatory changes, and emerging technologies relevant to P&C insurance operations.

What you will bring to C&F:

• Bachelor’s degree in business or a related discipline
• 2-3+ years of experience in operations analysis, business analysis, or process improvement, preferably within the insurance or financial services industry.
• Strong analytical skills with proficiency in Excel, SQL, and data visualization tools (e.g., Tableau, Power BI).
• Experience with process mapping and improvement methodologies (Lean, Six Sigma, etc.) is a plus.
• Excellent communication and interpersonal skills; ability to work effectively with cross-functional teams.
• Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
• Self-starter with a passion for problem solving and continuous improvement.

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of…