Delivery Operations Head- Vaccines

Job Title

Delivery Operations Head‑ Vaccines

Morristown, NJ

Join the team protecting half a billion lives every year with next-gen science, mRNA innovation, and AI-driven breakthroughs. In Vaccines, you’ll help advance prevention on a global scale – and shape the future of immunization.

The Marketing & Commercial Strategy team designs and executes customer‑centric solutions to maximize the potential of our innovative vaccine portfolio and future pipeline. This goes beyond delivering best‑in‑class (BIC) and first‑in‑class (FIC) assets—it requires managing complex product operations and creating competitive customer experience advantages. The team comprises marketing, early commercial leadership, and product operations.

The Product Operations function provides a strategic edge by embedding operational excellence into brand value propositions and ensuring best‑in‑class customer experiences. The leader of this team is accountable for integrating product demand into global processes, managing partnerships with distribution networks, executing complex delivery requirements across the portfolio, and designing innovative delivery solutions. These efforts are critical to achieving the U.S. Vaccines budget and directly impact over $3B in annual revenue
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• Lead and develop a team of 7 employees, fostering a culture of accountability, collaboration, and continuous improvement.
• Set clear goals, monitor performance, and provide coaching to ensure team success.

• Collaborate with franchise teams to develop and embed operational excellence into brand value propositions for different customer segments like Public, Retail, Health systems and Independent
• Define and implement enterprise-wide operational strategies that ensure timely, compliant, and cost‑effective vaccine supply across all distribution channels, balancing financial stewardship with quality and regulatory requirements.
• Lead and influence cross‑functional teams‑both directly and indirectly‑ to deliver innovative, scalable solutions that address current challenges and anticipate future organizational needs, ensuring alignment with corporate objectives, customer expectations, and budgetary constraints.
• Drive end‑to‑end process optimization and operational scalability, enabling sustainable growth and supporting complex product launches in a dynamic, highly regulated environment.
• Establish and enforce accountability frameworks across multiple business units, integrating fiscal responsibility into operational decision‑making to ensure budget adherence, cost optimization, and risk mitigation under tight timelines and evolving market conditions.

• Forge strategic partnerships with Industrial Affairs, Brand Marketing, Sales, Customer Service, North America Distribution, Finance, and Executive Leadership to ensure operational plans are fully aligned with overarching business priorities and compliance requirements.
• Serve as the primary operational liaison to commercial teams, driving seamless execution and accountability across multiple functions with competing priorities.
• Establish governance frameworks that clarify roles, responsibilities, and decision‑making authority, ensuring transparency and adherence to organizational objectives.
• Navigate complex interdependencies between supply chain, commercial, and financial functions to mitigate risk, optimize performance, and deliver on time‑sensitive commitments in a highly regulated environment.

• Ensure uninterrupted product availability across all vaccine portfolios by proactively identifying risks, managing contingencies, and implementing mitigation strategies in a dynamic, highly regulated environment.
• Oversee integrated inventory planning, demand forecasting, and distribution strategies, balancing global supply constraints, market variability, and compliance requirements to meet diverse customer needs.
• Establish accountability frameworks for cross‑functional teams, ensuring transparency in decision‑making and alignment with financial, operational, and regulatory objectives.
• Drive…