Manager, Client Engagement

Tasked with tackling a labyrinth of payers and organized customers, with limited resources, payer marketers can sometimes feel trapped between a rock and—well…you know.

Which is why our clients need an agency that knows how to rock in a hard space. Since day one, Payer Sciences has approached managed markets from a different angle. We firmly believe the truth lies in the data. We relentlessly analyze what formulary decision-makers and prescribers actually do, revealing patterns and practices that impact stakeholders across the treatment journey, and drive bottom-line results.

This disciplined approach requires an investment in sharp minds and multiple perspectives. To that end, Payer Sciences has assembled a flat and flexible organization, with analytics, consulting and communications living together under one roof—as one fully aligned team—so that we’re always ready to rock. No matter how hard the space.

Payer Sciences is part of Publicis Health North America, and a subsidiary of the Publicis Group (OTCQX: PUBGY).

The Manager, Client Strategy and Execution drives day to day execution across assigned client work streams, ensuring deliverables move forward with quality, pace, coordination, and clear communication. This role connects internal teams, translates priorities into workplans, manages timelines, and flags risks early while developing stronger account judgment and client service capability.

• Manage day to day client communication and engagement for assigned work streams.
• Prepare status updates, next steps, decision logs, and meeting materials for client and internal discussions.
• Support client relationship management through responsiveness, command of project details, and clear follow through.

• Own development and delivery of assigned work products, ensuring deliverables are accurate and ready for review.
• Build and manage timelines, workplans, task lists, and execution steps across assigned projects.
• Coordinate cross functional teams, clarify responsibilities, and resolve execution barriers.

• Coordinate day to day workload and assignments within assigned projects.
• Identify bandwidth issues early and surface resource constraints before they affect timing or quality.
• Maintain visibility into active deliverables, deadlines, dependencies, and team assignments.

• Support budget stewardship, financial tracking, and performance reporting as needed.
• Contribute to account planning, quarterly business planning, strategy development, and growth opportunity identification.
• Perform pre client quality checks and elevate risks with recommended actions.

• Coach Associates and junior team members on process expectations, project execution, and communication standards.
• Execute established processes and surface opportunities to improve workflow, handoffs, or execution quality.
• Provide performance input and participate in development conversations as appropriate.

• Project execution and follow through
• Cross functional coordination
• Client service orientation
• Prioritization
• Risk identification
• Clear communication
• Attention to detail

• Bachelor’s degree in business, marketing, healthcare, communications, life sciences, or a related field preferred; equivalent combinations of education and experience will be considered.
• 3+ years of relevant professional experience in client services, consulting, market access, healthcare, pharmaceutical communications, strategy, operations, project delivery, or a related discipline.
• Experience supporting cross-functional project teams, client…