Senior Business Analyst

At Coaction, we’re a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.
** Senior Business Analyst, Underwriting Solutions
** At Coaction, we’re a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.  
** Work Arrangement
** Hybrid – Morristown, NJ  
** Department
* * Information Technology  
** Role Overview
** The
** Senior Business Analyst, Underwriting Solutions
** leads business analysis efforts to support the design, delivery, and optimization of underwriting technology solutions across multiple lines of business. Acting as a key bridge between business and technology, this role partners with underwriting, product, and delivery teams to elicit, analyze, and translate requirements into scalable system solutions, while supporting end-to-end delivery including design, development, testing, and production support. The role also drives process improvements, ensures high-quality and traceable deliverables, and leverages modern tools, including AI solutions such as Microsoft Copilot, to accelerate requirement development and enhance delivery efficiency.
** Responsibilities
* ** Accurately and efficiently elicit, challenge, and document scope, processes, and requirements while bringing change sponsors and stakeholders along the change journey.
* Produce high-quality deliverables, including user stories and functional and non-functional requirements.
* Lead requirements gathering for insurance-related projects, such as policy, claims, billing, and underwriting.
* Analyze current insurance business processes, identify inefficiencies, and suggest improvements to optimize workflows.
* Collaborate closely with stakeholders, including product managers, underwriters, and technical teams, to clarify objectives and define solutions.
* Work closely with development teams to ensure solutions align with business requirements.
* Collaborate with QA teams to validate test cases and lead and participate in User Acceptance Testing (UAT).
* Ensure traceability of requirements and user stories throughout the entire change lifecycle.
* Apply business analysis best practices and provide insights that challenge the business to adopt the right solutions.
* Build relationships and trust with senior stakeholders, understanding their goals and desired outcomes.
* Implement continuous improvements to evolve how we approach Business Analysis and Design.
* Leverage AI-powered tools such as Microsoft Copilot to streamline and enhance the requirements lifecycle, including drafting documentation, summarizing stakeholder inputs, performing impact analysis, and ensuring high-quality, consistent BA deliverables
** Qualifications
* ** Bachelor’s degree in business, IT, or a related field; insurance certifications or designations (e.g., CPCU, AINS) are a plus.
* 10+ years of experience operating as a Business Analyst, with experience in the insurance industry (commercial specialty lines preferred).
* Knowledge of insurance principles, including policy lifecycle, claims processing, billing, and underwriting.
* Proven ability to elicit requirements and deliver high-quality business analysis deliverables.
* Familiarity with insurance software solutions, with Duck Creek preferred.
* Strong facilitation skills for reaching consensus on scope, design, and implementation decisions.
* Knowledge of Jira and data analysis.
* Proficiency with business analysis tools, techniques, and methodologies in…