Director, Enterprise Crisis Management

40

Responsibilities include but are not limited to:

• Lead the enterprise crisis-management process during significant events. Assess severity and activation, convene the appropriate response structure, establish roles and cadence, track impacts, dependencies, decisions and actions, and continually reassess the event.
• Develop and maintain the enterprise crisis-management framework, including activation criteria, escalation paths, decision rights, team structure, playbooks, notification protocols and the connection to functional incident-response processes.
• Build a decision-ready operating picture for executive management. Distinguish confirmed facts from assumptions, synthesize business and customer impacts with technical and control information, identify risks and decisions required, and deliver concise briefings and updates.
• Design and facilitate realistic enterprise exercises; lead after-action reviews and ensure lessons from incidents and exercises become assigned, measurable improvements to preparedness and response.
• Partner across business lines, Technology, Cyber, Operations, Risk, Compliance, Legal, Communications and critical third parties to integrate crisis management with continuity plans, recovery capabilities, regulatory obligations and known resilience gaps.

Required Skills:

• Demonstrated judgment in triaging ambiguous events, determining enterprise significance and escalating before impacts are fully known.
• Ability to synthesize incomplete and sometimes conflicting information into concise, decision-ready executive communications; credible presence with senior leaders.
• Strong understanding of banking operations, customer impact, payments, technology and cyber disruption, third-party dependencies, regulatory considerations and reputational risk.
• Working knowledge of business continuity, disaster recovery, operational resilience and relevant banking guidance, including FFIEC expectations, with clear understanding of functional ownership boundaries.
• Ability to influence and coordinate leaders across functions without direct authority, build practical governance, and turn plans into usable exercises and response procedures.

Required Experience:

• High school diploma or GED equivalent and substantial progressive experience in incident and crisis management, minimum 10 years or comparable depth. Must have personally led significant, real-world cross-functional incidents in a financial institution or similarly regulated organization.

Preferred Experience:

• Bachelor's degree in a related field; experience designing an enterprise crisis-management program and briefing executive leadership during material events.

Full-time

Exempt

Morristown , New Jersey , United States

We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.

In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience.

$ - $ / year

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