Field Service Engineer

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Position Summary

Reporting to a Field Service Manager, a Field Service Engineer will maintain technical responsibility over the Mevion Medical Systems Proton Therapy System. A Field Service Engineer will learn and become proficient in operating the Mevion Medical Systems Proton Therapy System (PTS) for various customer needs and related work functions. A Field Service Engineer will regularly interact with the customers’ professional and technical staff to resolve all operational issues with Mevion products at customer sites.

• Operate Proton Therapy System, including troubleshooting and post-service testing.
• Provide on-site operation support and perform corrective and preventive maintenance of proton therapy equipment and ancillary devices.
• Communicate system status clearly to customers and Mevion employees.
• Work on other complex clinical systems related to the Proton Therapy System, including motion control systems, CT scanners, X-ray and radiological devices, and robotic manipulators at customer sites.
• Ensure Proton Therapy devices perform according to specification; monitor daily treatments and system performance; report improvements or corrections; document all complaints and KPIs.
• Ensure equipment/systems meet compliance/quality/technical performance/customer satisfaction standards.
• Maintain equipment/systems according to the maintenance schedule.
• Troubleshoot PTS equipment (electrical, mechanical, software).
• Repair equipment/systems and take actions to solve problems; report interventions with necessary detail per facility, RA/QA and FDA regulations.
• Meet key performance indicators (throughput, customer satisfaction, uptime).
• Maintain professional knowledge and safety consciousness per Mevion guidelines.
• Maintain a clean working environment in line with safety and regulatory rules.
• Maintain calibrated equipment and tooling per specifications.
• Maintain on-site inventory and other part management duties.
• Other duties as assigned by Service Management.

• Bachelor of Science or equivalent in Engineering, Physics, or related field preferred, or 4-6+ years of technical experience in the Military or equivalent (e.g., Electronics technicians, mechanics).
• Experience with radiation therapy equipment is a plus.
• Electronic/Electrical and Mechanical ability.
• Experience working with computer interfaces, instrumentation, and control systems.
• Preferred experience with proton systems.
• Strong interest in new technology and continuous learning.
• Computer proficiency and debugging skills.
• Knowledge of networks and networking techniques.
• Understanding of imaging systems.
• Experience with Salesforce or equivalent CRM and productivity software desired.
• Experience with troubleshooting and data analysis techniques required.
• Medical Physics experience is a plus.
• Experience with dosimetry hardware & software.

• Cooling systems, cryogenics, vacuum systems, PLCs, regulation loops, drivers, sensors, electric motors, high/low voltage equipment.
• Mechanical system repair and operations of large systems.

• Learn operating principles and service techniques for subsystems of MEVION equipment.
• Become proficient in all software, control system elements and user interfaces to MEVION systems.
• Understand electrical, vacuum, and water-cooling systems of MEVION equipment and hospital infrastructure.

• Self-starter with ability to thrive in a small team with minimal supervision.
• Detail-oriented with excellent follow-through.
• Superior customer service mentality.
• Strong teamwork orientation and ability to contribute to a collaborative work environment.
• Works well under pressure.

• Ability to sit and stand for long periods, bend, stoop, kneel and crouch.
• Ascend/descend ladders and stairs up to 20 feet.
• Lift/carry/push/pull up to 50 lbs.
• Good manual dexterity; ability to speak fluent English and hear clearly.
• Willingness to work off hours, nights, weekends and holidays as needed; more than 40 hours/week often required.
• Ability to travel for weeks at a time, domestic and international.
• Work with hazardous materials, radiation-producing equipment, high magnetic fields, high voltages, gases, and radioactive materials.
• Exposure to high magnetic fields; candidates with pacemakers or similar implants are disqualified; other implants evaluated case-by-case.
• Strict adherence to corporate safety procedures.

• Mid-Senior level

• Full-time

• Information Technology

• Medical Equipment Manufacturing

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Location:

Morristown, NJ