Supervisor, Engineering Services; Design) NNJ

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. First Energy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, First Energy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

This is an open position with First Energy Service Co., a subsidiary of First Energy Corp. [SC00

• Demonstrating a high level of safety commitment throughout day-to-day functions and strengthening the Engineering Services team's commitment to safety
• Creating notifications in SAP and assigning work requests to layout technicians
• Working in conjunction with Business Services to ensure accurate and timely billing for all work requests
• Applying Tariff criteria for billable work involving service to new premises, upgraded service for existing premises and relocation of facilities, etc.
• Working on creating and processing Line Extension Contracts for various types of work
• Reviewing and responding to customer complaints submitted to the New Jersey Board of Public Utilities (NJBPU), relative to line extension and billing policies
• Reporting to the Manager, Engineering Services on the progress of projects, and advising on issues that could impair the successful completion of projects
• Analyzing complex issues and developing actionable recommendations
• Supporting the Work Management organization on questions/issues with current and upcoming design work and various Company priorities
• Executing the performance management process by providing feedback and coaching on an ongoing basis throughout the year by discussing development opportunities, performance issues, and upcoming departmental changes
• Leading, educating, and directing others to improve team effectiveness and communicating results and recommendations to varying audiences including senior leadership
• Encouraging open, honest, direct, and ongoing conversation among team members
• Driving continuous improvement across the team and the company
• Actively seeking and sharing own knowledge of industry trends, competitors, etc. that affect the team and/or the company
• Supporting storm restoration efforts, including performing duties of Hazard Coordinator when needed

• Bachelor's degree in Engineering and minimum 5 years related work experience is required.
• OR high school diploma / equivalent and a minimum of 8 years relevant work experience is required. Relevant work experience includes, but is not limited to: engineering design, reliability, system planning, substation construction and maintenance, distribution construction and maintenance, right of way acquisition, asset management, new business, joint use, etc.
• Previous supervisory experience preferred
• Experience in process/project development, planning/analysis, and performance reporting
• Proven ability to identify, troubleshoot and resolve problems on projects and/or processes
• Customer request work scheduling (CREWS) navigation skills a plus, including knowledge of work request design requirements, material reservation criteria, CREWS billing categories, date management and lock down procedure
• Working knowledge or the ability to learn the following: GIS;
  Construction and Material Standards; company's Distribution Policies & Procedures; NJDOT and county permit requirements for pole sets, highway occupancy and road openings;
  Appendix A in Part II of the company's Tariff dealing with extension of…