Account Manager

Company description

Publicis Health is the health and wellness vertical of Publicis Groupe, the most-established communications holding company in the world. We are a growing network of 11 brands with 40+ agencies worldwide and a population of 3,000+. At Publicis Health, we are uniquely positioned to make an impact through the work that we do in healthcare marketing and communications, and health isn’t just what we do – it’s who we are.

We believe healthcare marketing is an essential part of healthcare. When you work with us, you join a tight-knit community of award-winning creative directors and clinical trial designers, accomplished data-scientists and media specialists, behavioral science innovators and analytics practitioners; all united around one purpose—to create a world where people are equipped and motivated to take control of their health and well-being.

We share a passion for the life-changing work healthcare industries create, and we believe that together we can move people toward the products and services that will change their lives for the better. Our beliefs and purpose inspire how we take care of our people—prioritizing your health and well-being across every stage of your personal and professional life.

Position:
Account Manager (AM)
Department
:
Account Services

Required Qualifications:

• Education
  :
  Bachelor's degree in communications, marketing, business, or a related field is required.
• Travel
  :
  Ability to travel as business needs dictate.
• Strong understanding of scientific information and the ability to communicate it effectively.
• Excellent organizational, time management, and multitasking skills.
• Strong communication skills, both written and verbal.
• Associate Account Manager (AAM):
  • Minimum of 4 years of experience in medical communications, including client-facing experience.
  • Ability to independently and efficiently perform all tasks and responsibilities of the Senior Project Manager (SPM) role.
  • Ability to handle client interactions professionally and effectively, including handling client expectations, addressing concerns, and providing strategic guidance.
• Account Manager (AM):
  • Shown ability to independently and efficiently perform all tasks and responsibilities of the AAM role.
  • Minimum of 1 year of experience as an Associate Account Manager (AAM) or equivalent role.
  • Strong problem-solving skills and the ability to adapt to changing project requirements.
• Senior Account Manager (SAM):
  • Consistent track record of independently completing AM responsibilities and experience with all service areas offered by PVG.
  • Minimum of 2 years of experience as an Account Manager (AM) or equivalent role.
  • Ability to supervise direct reports and provide mentorship.

The AAM is focused on developing skills and gaining experience in account management.

Responsibilities:

• Understand and demonstrate competency in each responsibility outlined below.
• Lead the team with content development, meeting materials, and HCP communications.
• Gain experience with most service areas offered by PVG.

• The Account Manager supports a facet of client communications under supervision of an Account Director or higher. They are responsible for overseeing the execution of projects and ensuring client satisfaction.
• Responsibilities:
  • Clearly communicate and document the scope of projects to ensure alignment with client expectations.
  • Review and evaluate agency deliverables to ensure they meet client objectives and quality standards.

• The SAM has a consistent track record of independent execution of AM responsibilities with additional duties.
• Responsibilities:
  • Onboard, train, and coach others in the PC, PM, or AM roles.
  • Find opportunities for organic growth and support business development.
  • Supervise direct reports.
  • Experience with all applicable service areas offered by PVG.

Client Focus & Service:

• Act as a point of contact for client and brand teams.
• Clearly understand and qualify client needs and requests to ensure project goals and objectives are met.
• Provide clear and timely communication of client direction to the…