Senior Medical Information Specialist

Job Description

Pay Range: $45.27/hr - $50.27/hr

• Lead and manage direct reports within the US Medical Information team, providing mentorship, performance oversight, and strategic guidance to ensure high-quality medical content and inquiry handling.
• Manages and maintains scientifically accurate response documents for Consumer.
• Healthcare (CHC) products localizes global scientific response documents (GSRDs) with local content as needed
• Writes and reviews global medical information content.
• Ensures the quality and integrity of responses provided to health care professionals, patients, and consumers in the US and globally.
• Manages inquiries and responds to local and global escalations. Assists in review of medical compendia and contributes to NDA annual reports.
• Provides summaries of literature searches for NDA product annual reports for FDA submissions.
• Interacts with contact center team(s) and coordinates meetings, trainings and exchange as needed.
• Supports training of support function staff and outsourced partner(s) as needed.
• Executes processes and participates in cross functional projects by contributing with product.
• Knowledge and intra-departmental relations, along with editing, writing, database, and file.
• Management proficiency. Collaborates with Medical, Regulatory, R&D, and Quality colleagues across the company to ensure appropriate responses using a state of art tracking and repository systems.
• Performs literature research and critically evaluate scientific data.
• Performs ongoing literature reviews and extracts complex data from scientific literature and arranges the data in an organized format.
• Ensures consistent and accurate product information.
• Serves as a knowledge resource for all colleagues located around the world.
• Suggests improvements or updates to existing policies, procedures, work instructions, and work guides used in internal operations and with external vendors as needed.
• Provides medically sound responses to complex inquiries forwarded from outsourced partner(s) and in-house sources and proposes solutions to identified issues.
• Contributes to the identification and implementation of Client channels for dissemination of medical information, like chat bots, live chats, Apps etc.

• Science degree.
• Advanced degree (Pharm
  
  D, PhD, MD, MS) in a health care related field desirable.
• Required knowledge and/or experience.
• Minimum of 3 years of related technical experience with at least 1 year management in a Medical.
• Information or equivalent department within the Pharmaceutical /Consumer Health Industries.
• At least 1 year performing Medical Information related writing scientific response documents.
• Responding to medical and non-medical related consumer healthcare product escalations.
• Knowledge of basic medical information requirements and compliance procedures and ability to.
• Understand consumers point of view.
• Knowledge of products, product labeling, and Federal Regulations pertaining to OTC and.
• Pharmaceutical products a plus.
• Knowledge of Sales Force CRM and Veeva Vault Medical/RIM a plus.