Account Liaison Manager Corporate

Job Description

Atlantic Health is seeking a Full-Time Account Liaison Manager at our Corporate Office (Morristown). Required hours are 8:00AM - 4:30PM , Monday thru Friday. Starting rate: $33.00/hr.

• Oversee and guide operational strategies for assigned care centers across AHP, which includes all MSO services such as billing & collections, finance, ISS, and Epic initiatives.
• Guide care centers in their overall operational processes
• Responsible to be the main account manager between AHSIC, AHS/MSO departments and the care centers
• Ensure compliance with all appropriate regulatory agencies, corporate compliance, system protocols and office procedures and communicating policy changes to appropriate staff
• Work closely with AHSIC and AHS to assist the Individual Practice Managers/Supervisors of each care center to ensure adherence to established policies and procedures and standardize a continuous process improvement
• Mediate or assist in the mediation of conflicts, differences and misunderstandings between and amongst staff and physicians where needed
• Work closely with physicians to enhance practice operations, maximize reimbursement, collections and contain costs
• Ongoing support for the practice with software applications:
  Epic, Zotec, etc
• Meet regularly with each office to review ongoing processes, benchmarks, goals, and new policies of AHP.
• Attend all applicable meetings, this includes but is not limited to Implementation Support, Go Live readiness, Care Center Operational/Financial Meetings.
• Maintain and manage relationships with key AHS departments to garner appropriate resources and support for the care centers
• Provide input for the development of care center financial goals.

• Assist Executive Director in Recruitment efforts for new clients, this may consist of site visits, review of due diligence documents, etc
• Ensure office staff members are trained and versed on all applicable information systems associated with the practices and assist with all transitions to EHR's, as applicable
• Maintain communication with the billing company to ensure timeliness of data transfer and reasonable closing
• Participate in professional development activities to keep current with trends and practices in healthcare administration and provide training to staff as necessary
• Facilitate communication among physicians, staff and administration establishing a climate that encourages teamwork and promotes collegial collaboration among all team members including regular staff meetings/physician meetings with office Supervisors/Coordinators to discuss operational, financial and strategic initiatives
• Support new practices with on-boarding and implementation support
• Monitor progress toward achievement of yearly operational and financial goals
• Work with all internal credentialing departments for smooth and accurate record keeping of all required documents and contractual relationships
• Communicates regularly with individual care center physicians and Office Managers regarding operational performance issues specific to each practice
• Attends, participates, and upon request facilitates Office Manager meetings and weekly conference calls. Assists in creating agendas for both and sending out reminders
• Upon request, will attend AHP Committee meetings, Board Meetings, Shareholder Meetings, events, dinners etc.
• Undertake special projects/assignments and AHP/physician initiatives as directed

• Bachelor's degree in accounting, finance or related field required.
• Master's degree in accounting, finance or related field preferred
• Must possess a valid/active NJ driver's license.
• To provide a safe environment to our patients, we require that all candidates must be able to read, write and speak English.

• Skill in establishing and maintaining effective working relationships with physicians, employees, care centers, and the public.
• Quickly learn, adapt and assist practices with Epic Software application
• Strong analytical skills
• Excellent organizational and customer service skills
• Detail oriented
• Proficient in Microsoft Word, Excel, Outlook and Power Point
• Proven leadership and change management skills required
• Effective verbal and written communication skills

• Ability to process inquiries and respond with poise and efficiency.
• Ability to recognize, evaluate, solve problems, and correct errors.
• Ability to analyze satisfaction, financial and operational data and develop plans for improvement
• Ability to conceptualize workflows, develop plans, and implement appropriate actions.
• Ability to maintain confidentiality of sensitive information.
• Ability to communicate clearly and establish/maintain effective working relationships with physicians, employees, care centers, and the public.

• Knowledge of business management and basic accounting principles to direct the business office
• Knowledge of computer accounting programs, spreadsheets and applications.
• Knowledge of laws and medical terminology…