SVP, Service Lines Operations

Position Summary

Atlantic Health is seeking a strategic and operationally focused executive to serve as Senior Vice President of Service Line Operations. This role provides enterprise-wide leadership for the operational execution of horizontally integrated service lines across our multi-hospital system. In close partnership with the Senior Vice President, Clinical Service Lines (MD/DO), the administrative SVP is jointly accountable for clinical excellence, financial outcomes, and strategic execution.

The SVP of Service Line Operations will drive metric-based performance, cross-functional collaboration, and scalable infrastructure to support transformational growth across institutes such as Heart & Vascular, Cancer, and Neurosciences.

• Co-develop and implement multi-year strategic plans for each service line, ensuring alignment with Atlantic Health’s enterprise goals.
• Translate clinical priorities into operational strategies that support access, quality, and growth across hospitals, ambulatory centers, and physician practices.
• Facilitate horizontal integration of services across sites to reduce variation, improve efficiency, and enhance patient experience.

• Provide executive oversight of operations of service lines, including patient flow, staffing, scheduling, and resource management.
• Standardize workflows and operational processes to ensure consistency, scalability, and high reliability across all care settings
• Lead implementation of care pathways and protocols developed by the clinical dyad partner, ensuring operational readiness and sustainability.

• Lead service line budgeting, forecasting, and financial planning in collaboration with finance and clinical leadership.
• Monitor and improve key financial metrics including contribution margin, cost per case, and productivity benchmarks.
• Identify and implement cost containment strategies while maintaining high-quality care delivery.
• Ensure the development and maintenance of performance dashboards to monitor clinical, operational, and financial outcomes

• Mentor and develop operational leaders within service lines; support succession planning and leadership pipeline development.
• Collaborate with HR to design and implement staffing models that support volume growth, access targets, and patient acuity.
• Promote a culture of engagement, accountability, and innovation across all levels of the service line workforce.

• Serve as the executive liaison to departments including nursing, IT, supply chain, marketing, facilities, and finance.
• Ensure coordination of shared services and centralized functions to support service line goals and eliminate operational silos.
• Ensure infrastructure, technology, and support systems are aligned with clinical and strategic priorities.

• Support the clinical dyad partner in engaging employed and affiliated physicians in operational planning, performance improvement, and strategic initiatives.
• Facilitate transparent communication and shared decision-making between operational teams and physician leaders.
• Promote physician alignment through operational support of value-based care models, referral optimization, and access management.

• Identify and implement operational innovations, digital tools, and emerging technologies that enhance service line performance and patient outcomes.
• Support research, education, and innovation initiatives led by the clinical dyad partner by ensuring operational feasibility and resource alignment.

• Ensure service lines meet all regulatory, accreditation, and licensure requirements.
• Lead operational readiness for surveys, audits, and external evaluations, partnering with clinical and quality teams.

$442,396 - $827,307 base only; excludes all incentives.