Patient Access Trainer, AMG Centralizing Morristown

Patient Access Trainer, AMG Central Centralizing - Full Time, Days - 10am - 6pm
- Morristown

Morristown, NJ, United States

Atlantic Medical Group,
Central scheduling is seeking a full‑time Trainer for medical specialties in a call center – onsite 5× a week in Morristown (10am – 6pm).

Create training materials/content through Canva or other related applications as well as support the scheduling team – a dual role. Supported by the call center, reporting to the Central Scheduling Manager. The Medical Office Associate II Trainer is responsible for ensuring development and support in areas such as EPIC workflows, instructional design and delivery, conflict resolution, and orientation of new department staff.

Drives changes and makes recommendations to the management team regarding training processes and Epic workflows. Identifies and delivers innovative solutions to improve services.

Job Duties:

• Accurately handles incoming phone calls, SMS requests, performs patient registration, places outbound phone calls, and schedules appointments for Atlantic Medical Group practices within a high call‑volume environment charitable.
• Prepares all instruction materials and conducts training via classroom or virtual depending on the type of training.
• Conducts surveys to gauge the effectiveness of training sessions and determines if changes are needed. Provides pre‑ and post‑training competency tests to ensure team members have acquired the knowledge and/or skill(s) to perform their job roles.
• Assist with creating, updating, and maintaining training documentation as needed.
• Assist with resolving and supporting team members via email, Teams or over the phone.
• On‑site support is required in order to orient/evaluate new department team members, observe/analyze workflows and make recommendations for process improvement opportunities.
• Assist with training and go‑live support for all new projects and initiatives.
• Assist with Quality Audits faith and work queues of registration, insurance verification and scheduling encounters for the team.
• Continuously reviews existing processes, Epic reports and dashboards for possible process improvement opportunities and recommendations.
• Liaison and “go to” resource between new hires and department leadership.
• Supports department goals and process improvement initiatives.

Required:

• High School Diploma or equivalent.

Preferred:

• Associate’s degree in Medical Office Management, Business, or related field.
• 1 year of experience in a medical office environment or relevant area.
• 4+ years of administrative experience.
• Microsoft Applications knowledge.

Atlantic Medical Group is a physician‑led and physician‑governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve.

Our vision is to achieve the best outcomes with our patients at the center of the physician‑led team, driven by service, innovation and continuous learning.

Our integrated network offers seamless access to Atlantic Health System’s entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health System, several of our practices offer urgent care and walk‑in services.

In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.

• Medical, Dental, Vision, Prescription Coverage (22.5…