Sr. IT Support Specialist

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website:

The Senior IT Support Specialist is responsible for implementing IT processes by leveraging technology to assist end users, achieving business goals, and ensuring optimum performance of existing systems. We are hiring an experienced individual that can analyze, problem solve and develop solutions to improve and maintain current systems.

What you will do:

• Provide Tier 2 support to team members when needed
• Collaborate on IT projects as directed by management
• Working knowledge on new technology and/or hardware
• Coordinate with vendors to resolve technical issues with hardware and software
• Record support requests and their resolution within ticketing system
• Act as the initial point of contact for all for all hardware and application issues
• Install and configure equipment and applications for all users within the company
• Coordinate with the IT teams to resolve technical issues with hardware and software
• Take ownership of end user problems and be proactive in finding resolutions
• Train staff on hardware and software usage if necessary
• Maintain a high degree of customer service and adhere to all service management principles
• Assist management in developing training materials pertaining to system troubleshooting and usage
• Coordinate technical upgrades and maintaining systems
• Install hardware (computers, monitors, servers, UPS, routers, switches, etc.)
• Maintain equipment and perform periodic inventories as required
• Create and deploy images for desktop and laptops
• Manage, configure and troubleshoot mobile devices
• Maintain and create documentation on procedures and policies
• Maintain hardware inventory and equipment orders when necessary
• Ability to lift up to 30 lbs.
• Travel may be required.

• Computer Science Degree, A+ Certification, or equivalent experience required
• 3-5+ years of relevant working experience
• Microsoft and relevant technical certifications and education desirable
• Strong working knowledge of Microsoft based operating systems, including troubleshooting Microsoft Office
• Expert knowledge in Cloud and virtualization technologies, ideally in Citrix and VMware
• Extensive experience with remote VPN technologies and two factor authentication
• Proven analytical and problem-solving abilities with a keen attention to detail
• Highly self-motivated and ability to work independently with a keen attention to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong written, oral, and interpersonal communication skills
• Team-oriented and ability to effectively work with a collaborative environment

#LI-MS

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting…