IT Release Manager

Sompo has a unique opportunity for an IT Release Manager to join our Information Technology team. This role will be responsible for planning, managing, and coordinating the delivery of software releases across the organization. The IT Release Manager ensures releases are delivered with minimal disruption to business operations and aligns with organizational goals and strategies.

Charlotte, NC / Morristown, NJ / Purchase, NY / New York, NY / Garden City, NY / Alpharetta, GA / Conshohocken, PA

• Define and manage the release schedule, ensuring alignment with business priorities and deadlines.
• Work with all team leads to understand resource capacity for each release end-to-end.
• Coordinate and oversee release planning meetings, ensuring all stakeholders are informed and aligned.
• Develop and maintain release documentation, including end-to-end schedules.
• Identify risks, dependencies, and conflicts across the end-to-end application lifecycle and implement mitigation strategies.

• Act as the primary point of contact for all release-related activities and communications.
• Work closely with business analysis, development, quality assurance testing, infrastructure, and operations to deliver release scope.
• Coordinate release work items across systems and teams, manage dependencies, resolve conflicts, and ensure timely and effective handoffs.
• Coordinate end-to-end integration tests where applicable, ensuring data, environments, and timing are all coordinated across systems.
• Collaborate with operational teams to ensure proper business change management related to each release.
• Collaborate with project managers to manage dependencies between project timelines and align with release schedules.
• Coordinate release builds and deployments, ensuring all items being released meet the testing and readiness requirements for deployment.
• Coordinate with the Change Approval Board to ensure compliance with all production deployment requirements.

• Establish, maintain, and analyze metrics and KPIs that can be used to manage the process effectively for end-to-end release management across all production applications and data in a consistent and accurate format.
• Establish a reporting package that can be shared with business stakeholders that effectively communicates IT’s release statuses, deliveries, and performance.
• Evaluate and implement improvements to the release process on an ongoing basis, including changes to the ADO workflow.

• Degree in Management, Business, Computer Science, Information Technology, or a related field (or equivalent experience).
• 5+ years of experience in application development and delivery.
• 2+ years of release management experience with experience planning multiple releases across systems.
• Proficiency in release management tools (e.g. Azure Dev Ops, JIRA).
• Experience in resource capacity planning across teams.
• Knowledge of application delivery and release metrics.
• Detail oriented, organized, and structured.
• Ability to coordinate between business and technical teams and understand standard terminology for both. Provide clear, honest, and effective communication, both written and verbal.
• Proficient at troubleshooting and optimizing in a production environment.

$95,000 – $135,000. Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution.
• Pharmacy benefits with mail order options.
• Dental benefits including orthodontia benefits for adults and children.
• Vision benefits.
• Health Care & Dependent Care Flexible Spending Accounts.
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children.
• Company-paid Disability benefits with very competitive salary continuation payments.
• 401(k) Retirement Savings Plan with competitive…