Senior QA Analyst

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A division of Publicis Groupe, Publicis Digital Experience is a network of top‑tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future‑proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever‑changing landscape and the need for fluid thinking is just part of our problem‑solving nature.

Which means we’re untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3

Share, and the Publicis Commerce Exchange.

We are looking for a dynamic individual who can take up the role of Sr. Analyst responsible for marketing communications creative testing and setup and supporting post‑production validations, to ensure successful communications delivery to our customers and help to reduce churn.

• Managing the deployments of SMS and Email communications in a timely manner, by working closely with the communications vendor partners and creative teams.
• Working across various Verizon Value brands, creating and maintaining a close relationship with brand managers, creative analyst & Pega Business Analysts.
• Monitoring the deployment of offers at the vendors, tracking its progress, ensuring communications are being sent to 100% of our customers, engaging the teams as soon as any issues arise and validating post‑fix and post re‑deployment of the offers.
• Performing post‑production validations of Pega Extract files, making sure issues if any have minimum impact and are addressed and fixed immediately.
• Performing post‑production validations of customer feedback files provided by vendors. Build a process for monitoring the daily feedback counts. Learn vendor's dashboard reporting module and create various customer feedback dashboard reports that will support in validations.
• Create basic select SQL scripts and work with data in Excel, to perform post‑production data validations and data analytics.

You are organized, proactive and efficient. You're driven to identify and help resolve problems and overcome hurdles, and you approach every situation with a can‑do, team‑player attitude. You are a problem solver—someone who looks to find ways to be more efficient in every corner and who sees every obstacle as a puzzle to be solved. You’re a great communicator, able to work with various teams, within and outside organization, ability to write SQL queries, understand and interpret data in a meaningful way, and inspire and equip everyone around you to make sound decisions and do their best work.

• Bachelor’s degree and 4 or more years of work experience.
• 2 or more years of relevant work experience.
• Some understanding of Marketing terminology.
• Experience with Agile and Scrum methodology.
• Technical (e.g., systems design) and/or analytical skills.

• A degree in Computer Science/Information Systems, Marketing, or Business Administration.
• Understanding of Pega Next Best Action.
• Technical project experience.
• Experience with SQL scripts, data analytics.
• Experience with tools such as Jira, Though spot, FTP tools such as File Zilla/WinSCP/CoreFTP.
• SQL/Data Analytics certification.

• Paid Family Care for parents and caregivers for 12 weeks or more.
• Monetary assistance and support for Adoption, Surrogacy and Fertility.
• Monetary assistance and support for pet adoption.
• Employee Assistance…