Consumer Insights Analyst

Apply for the Consumer Insights Analyst at Atlantic Health and help shape patient experience through data-driven storytelling.

• Lead the development and execution of end-to-end consumer experience (CX) research strategies with partners such as Qualtrics, NRC Health and MDRG.
• Analyze quantitative and qualitative data to uncover insights, pain points and trends across the patient journey.
• Track CX KPIs, recommend improvements and create actionable learning agendas and optimization strategies.
• Collaborate with Patient Experience and Marketing to integrate patient and prospect feedback from surveys, ratings, reviews, social listening, calls, and web submissions.
• Translate complex datasets into compelling visualizations and clear recommendations for leadership and business partners.
• Maintain data quality and accuracy in all CX research and analysis.
• Partner with research partners, lead relationships, and manage the marketing research budget.
• Foster a culture of consumer‑centricity and continuously identify opportunities for process improvement and efficiency.

• Quantitative research and statistical analysis experience.
• Proficiency in developing research strategies, crafting surveys, determining sampling requirements, and measuring statistical significance.
• Ability to track multiple KPIs, monitor trends, uncover early warning indicators and investigate potential root causes.
• Strong data visualization skills, including Power
  
  BI, Excel, PowerPoint and Lucid.
• Bachelor’s degree in mathematics, statistics or another quantitative field preferred.
• 4+ years of consumer insights, VOC or marketing analytics experience.
• Excellent written and verbal communication skills and a collaborative mindset.
• Consumer‑centric mindset with passion for driving decisions that improve patient satisfaction and loyalty.
• Deadline‑oriented, organized and capable of driving multiple initiatives simultaneously.
• Healthcare experience preferred.

Atlantic Health System is a leading non‑profit health care system headquartered in Morristown, New Jersey. With more than 20,000 team members and 4,800 affiliated physicians, we deliver high‑quality care across a network of flagship medical centers, community‑based providers, and a robust home‑care and hospice program.

• Medical, Dental, Vision, Prescription Coverage
• Life & AD&D Insurance
• Short‑Term and Long‑Term Disability
• 403(b) Retirement Plan with employer match
• PTO & Paid Sick Leave
• Tuition Assistance and Professional Development
• Parental, Adoption, and Surrogacy Leave
• Well‑Being Programs and Employee Assistance Program (EAP)
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

Atlantic Health System is an equal employment opportunity employer and federal contractor. We are committed to protecting applicants and employees from discrimination in hiring, promotion, pay, and other employment practices under all applicable laws.