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Technical Support Engineer
Job in
Morristown, Morris County, New Jersey, 07960, USA
Listed on 2026-01-01
Listing for:
Cellebrite
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Overview
Cellebrite is seeking a Technical Support Engineer based in Morristown, NJ (HYBRID Role). This role requires a technical support background and experience in supporting software solutions for customers in the Americas region.
Responsibilities- Troubleshoot to resolve technical issues on Cellebrite solutions for customers; provide support via Phone, Email or Chat; use CRM for case management
- Handle cases remotely
- Directly communicate with customers or partners during troubleshooting through to issue resolution
- Cooperate and communicate closely with all internal teams within Cellebrite
- Follow established SLA and KPI
- Hands-on experience with Windows workstation/application support – Advanced
- Networking services and products – Intermediate
- At least 2 years of experience in technical support or IT support
- At least 2 years of experience in supporting software solutions
- Excellent hands-on problem-solving skills and follow-through in both one-on-one and group situations
- Outstanding soft skills, communication in written and verbal
- Proven customer experience with technical orientation
- Fast and agile learning skills as technology evolves constantly and quickly
- Responsible personality to handle support cases from open to close
- Ability to multitask and function under stressful conditions
- Knowledge / Certifications AWS / MS Cloud services / CCNA / MCSA etc.
- Knowledge in databases SQL, scripting
- Experience in Mobile Cellular world
- Experience in SaaS environments - supporting infrastructure
- Knowledge of mobile phone OS (iOS, Android…)
- Passionate about support and helping customers; take the lead attitude and strive to solve problems for others
- Good communication skills (oral and written)
- Hold yourself accountable; high level of responsibility
- Ability to work both in a team environment and individually
- Coordination skills in project management, Monday Board, Salesforce
- Native English spoken and written
- Spanish and/or Portuguese would be highly beneficial
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