Senior QA Analyst

Company Description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature.

Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3

Share, and the Publicis Commerce Exchange.

We are seeking a detail-oriented and experienced Sr. QA Analyst to be responsible for the end-to-end quality assurance testing of our critical marketing and transactional communications across various channels such as SMS, Email, Push and Agent. This role focuses on validating the creative content, along with the accuracy of dynamic content mapping, and the flawless rendering of communications on end-user devices, including associated mobile landing pages.

• Conduct hands-on testing of communications on various channels such as SMS, Email, Push, Digital and Agent.
• Test the user experience and functionality of associated MLP (Mobile Landing Pages), ensuring seamless transitions, correct information display, and proper mapping of dynamic variables. Execute end-to-end testing of provisioning related offers, testing the complete offer flow, its provisioning and enablement
• Verify that the correct intended offer, message category and iteration, communication type (batch or realtime) is delivered and displayed through the right channels using the correct delivery short codes.
• Partner with our Vendors and collaborate with them, maintaining a strong relation with them. Be involved in the process of mapping of communications in vendor systems and understand the vendor tools and it various functionalities.

• Work across various brands, create and maintain a close relationship with brand managers, creative analysts & Pega Business Analysts.
• Monitoring of deployments of offers at the vendors, tracking its progress, ensuring communications are being sent to 100% of our customers, engaging the teams as soon as any issues arise and validating post fix and post re-deployment of the offers.
• Identify, document, and track defects in defect tracking platform, Jira. Understand Pega stories for each offer and the mapping guidance provided by the BA team.
• Create and run basic sql scripts that will be needed for dynamic variable mapping validations.

• Bachelor's degree and 4 or more years of work experience.
• 2 or more years of relevant work experience.
• Experience in Quality Assurance/Software Testing, specifically in testing marketing or transactional communications (Email, SMS, Digital).
• Understanding of dynamic content and variable mapping concepts in communications.
• Some understanding of Marketing terminology.
• Basic SQL and Jira knowledge.

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time…