Desktop Support
Listed on 2026-10-10
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IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Computer/Desktop Engineer
Morristown, New Jersey 07960 Posted October 7th, 2026
Role – Desktop Support Location – Morristown NJ
Job Description
Must Have Technical/Functional Skills
• Strong knowledge of desktop/laptop hardware
• Very strong hands‑on experience (H/W and S/W)
• Good knowledge of Win 10, Win 7 & MS Office
• Knowledge of Mac OS
• Application / software installation and trouble shooting
• Knowledge / exposure on ticketing tools (Service Now)
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc.
• Working knowledge of supporting computer peripherals, like printers, scanners etc.
• Strong hands‑on experience (H/W and S/W)
• Hardware, operating system & software knowledge
• Provides second-line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details as per process
• Communicate with client regarding incident progress
• Ensures tickets are always updated until issues are resolved
• Complies with Health Safety Environment (HSE) and IT policies
• Liaise with clients, IT support groups and 3rd party providers when necessary
• Performs staging of PCs
• Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc.)
• Conducts hardware and software maintenance and support
• Troubleshoots and resolves PC incidents and/or VIP requests
• Centralized hardware and Spare part stocking and inventory management
Surplus equipment management
• Break fix services to nearest small sites – leveraging shipping options (Device exchange or Loaner PC)
• Asset disposal services
• Hardware vendor coordination for Break fix
• Imaging & provisioning of devices. Setup and build workstations
• Update AMDB including hardware and software
• PC and other devices – logistics management
Required SkillsEnvironment Support Analyst Technical support engineer
Job Type: Full Time Job Category: IT(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).