Account Manager - BSG Middle Market

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including theOctober 2023 Great Place to Work Awardfor our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website:

Account Manager - Middle Market Solutions

Job Description

Job Description Summary

BSG is looking for a professional initiative-taker and resourceful team player, who truly adds value to the underwriter desks they support, through proactive communication, strong organization skills and a collaborative underwriting mindset. With deep knowledge of company tools, rating methods and business unit goals, this individual serves as the backbone of the underwriting team easing efficient workflow to ensure internal and external deadlines are duly met.

Knowledge of state rules a plus. With a strong ability to market face externally and manage agency communication effectively, this individual truly helps create ability on the underwriter’s desk by taking on various tasks, both process and underwriting related.

Competent in all phases of the following areas:
Business Unit specific product lines and coverage, knowledge of underwriting support processes/procedures/workflows, and an awareness of local Business Unit Strategy. In addition, manages relationships with agents & wholesalers, as well as peers and business partners. This position may need to be available for agency visits. Responsible for managing assigned work and resolving potentially conflicting priorities in collaboration with their leader.

What you will do for C&F:

Accountability/Responsibility

• Responsible for active partnerships with Underwriters to proactively support the underwriting desk and account portfolio for renewals and new business policies
• Examines documents such as application forms, inspection reports, insurance maps and past claims to determine degree of risk from such factors as applicant financial standing, business operations, loss experience, and value and condition of property, inventory and equipment
• Accountable for identifying/gathering the relevant account information required to quote and/or bind the policy

Customer Service

• Manage and prioritize the end-to-end process within SLAs for all policy/quote set up, ensuring Underwriters are kept informed in a prompt manner

• Communicates with brokers/agencies, wholesalers, and internal departments. (i.e., researches and resolves issues, responds to inquiries and questions).
• Coordinate with Operations Specialist to update internal systems and complete rating.
• Prepare quotes for UW by reviewing exposures and experience rating, updating account information, rates and adjusts the price as requested
• Provides information for regulatory compliance (i.e., statutory filings, proof of insurance, certificates)
• Participates in projects/assignments as requested
• Ensures accurate and timely servicing and billing of accounts
• Perform other duties as assigned.

Accuracy

• Manages the accuracy of account documentation (i.e., quote proposals, agreement letters, reinsurance contracts, collateral agreements, policy changes, endorsements, cancellations, etc.)
• Complete Peer Review of work that are used in the underwriting/pricing exhibits (i.e., exposures, experience rating, profit and loss analysis, expense models, etc.)

What you will bring to C&F:

• 5-7 years insurance experience related to rating, quoting, and issuance of P&C Insurance is preferred.
• Bachelor’s degree…