Claims Examiner, General Liability

Claims Examiner, General Liability

Join Arch Insurance Group Inc. as a Claims Examiner specializing in General Liability. The role focuses on investigating, evaluating, and resolving commercial first- and third‑party low‑complexity General Liability claims with accurate, thorough documentation and resolution action plans.

Base pay range: $71,900 – $97,110 per year.

The Claims Division is seeking a team member to join the Shared Services Team as a Claims Examiner. Responsibilities include investigating, evaluating and resolving various types of commercial first and third‑party low‑complexity General Liability claims. This requires accurate and thorough documentation, as well as completion of resolution action plans based upon applicable law, coverage and supporting evidence.

• Provide and maintain exceptional customer service and ongoing communication to the appropriate stakeholders throughout the life of the claim, including prompt contact and follow‑up to achieve timely and accurate investigation, damage evaluation, and claim resolution in accordance with regulatory and company standards.
• Conduct thorough investigation of coverage, liability and damages; document facts and maintain evidence to support claim resolution.
• Review and analyze supporting damage documentation.
• Stay abreast of all statutory and regulatory requirements in all applicable jurisdictions.
• Establish appropriate loss and expense reserves with documented rationale.
• Demonstrate technical efficiency through timely and consistent execution of best claim‑handling practices and guidelines.

• Hands‑on experience and strong aptitude with Outlook, Microsoft Excel, PowerPoint, and Word.
• Knowledge of Image Right preferred.
• Exceptional written and verbal communication, influencing, evaluation, listening, and interpersonal skills to develop productive working relationships with internal and external peers.
• Ability to participate in active strategic discussions and leverage technical knowledge to make cost‑effective decisions.
• Strong time‑management and organizational skills; ability to adhere to internal and external regulatory timelines.
• Ability to work well independently and in a team environment.
• Texas Claim Adjuster license preferred; required to obtain the license within six months of hire if not already held.

• Bachelor’s degree preferred.
• 3–5 years’ experience handling the process of commercial insurance claims.

Arch is committed to helping employees succeed through a comprehensive benefits package that includes multiple medical plans, dental, vision, and prescription drug coverage; a competitive 401(k) with generous matching; 20+ days PTO per year; 12 paid company holidays and 2 paid Volunteer Time Off days; basic Life and AD&D insurance; short and long‑term disability; paid parental leave up to 10 weeks;

student loan assistance and tuition reimbursement; backup child and elder care; and more.

Do you like solving complex business problems, working with talented colleagues, and have an innovative mindset? Arch may be a great fit for you.

Colorado Applicants: Deadline to submit application:
May 17, 2026.

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